Goodshuffle · 2 months ago
Customer Onboarding Specialist
Washington, DC (Hybrid)
Full-time
Hybrid
Entry, Mid Level
2+ years expGoodshuffle Pro is on a mission to bring joy to the business of events by empowering event professionals with their intuitive platform. They are seeking an Onboarding Specialist to manage the onboarding process for new customers, ensuring they are set up for success and promoting customer adoption of the software's features.
Business IntelligenceCRMEnterprise Resource Planning (ERP)EventsMarketplaceSaaS
Responsibilities
Manage the entire onboarding process for new customers, beginning to end - from sales handover to customer training and set up, ensuring new customers are onboarded quickly and efficiently
Support our new customers through our online chat system; respond to and solve customer questions in a warm, positive, value driven and solution-oriented manner
Deliver confident training sessions that are individually tailored to each customers’ needs and goals
Create scalable educational content including help articles, email campaigns, webinars and templates customized for different segments of our user base
Continuously educate customers on the value of our software and promote customer adoption of new features
Work closely with the Sales team to develop and execute plans to nurture relationships with clients to help grow and retain accounts
Qualification
Required
Minimum 2+ years experience in client success, customer service, implementation/delivery, and/or account management (or equivalent)
Customer obsessed with a strong desire to see clients succeed
Ability to learn new technology quickly and thoroughly
Outstanding verbal and written communication skills (superior grammar and spelling required)
Patience and skill in communicating technical concepts to non-technical people
Demonstrated solution-oriented mindset
Exceptional emotional intelligence and people skills with a wide variety of personalities
A knack for persuasion and reframing situations with positivity
Openness to giving and receiving constructive feedback
Well-organized, with a high attention to detail and ability to prioritize and time manage for successful execution
Preferred
Bachelor's degree or equivalent
Events, sales, enablement, or teaching experience (in any capacity)
Experience working with or owning a small or medium sized business (SMBs)
Experience with any of the following tools: HubSpot, Intercom, Asana, Google Suite, Fullstory, Mixpanel, ProductBoard
Benefits
Full Health Care (including Dental, Vision, HSA, FSA, LTD, AD&D)
Unlimited PTO
401k (with matching)
Commuter Benefits ($100/mo)
Hybrid Environment, 3 days per week in our Dupont Circle office (dependent on tenure and target hitting)
Passionate, caring, and enthusiastic coworkers (We’ve been called one of DC’s best places to work!)
Company
Goodshuffle
Innovating the business operations and e-commerce technology for event companies
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$5.25MKey Investors
FINTOP Capital
2024-02-07Series A· $5M
2022-10-10Undisclosed
2021-05-05Undisclosed
Leadership Team
Andrew Garcia
Co-Founder & CEO
Erik Dreyer
Co-Founder
Recent News
EIN Presswire
2025-06-04
2025-01-22
The Business Journals
2024-06-04
Company data provided by crunchbase