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ConstructConnect · 1 month ago

Product Training Specialist

US-GA-Atlanta

Full-time

Hybrid

Mid Level

ConstructConnect is a company focused on providing exceptional customer service and support through their Training & Presales division. The Product Training Specialist will be responsible for delivering product training sessions, supporting the sales team, and maintaining expertise on the company’s software products while ensuring client satisfaction during the adoption of new technology.

Information ServicesSoftware

Culture & Values

H1B Sponsor Likely

Responsibilities

Provide scheduled product training sessions to new and existing customers in both classroom and online training environments

Update curriculum and documentation as products evolve

Document training path of clients in CRM

Responsible for being a subject matter expert on ConstructConnect Project Intelligence and one of the following takeoff product collections: On-Screen Takeoff, Takeoff Boost™, Quick Bid, Digital Production Control, PlanSwift, Supported Plugins and Starter Packs

Support the Sales Team by sharing expertise and specialized, custom demonstrations of software solutions

Share in team responsibility for resolving inbound Takeoff product user requests for Estimator Assistance

Maintain an expertise on each of our ever-evolving software products as well as the industry they serve

Occasional training of internal team for onboarding and increasing product and industry expertise

Occasionally provide consultative support to Product Management Team as directed by management

Occasionally support Marketing efforts with presence at trade shows, hosting prospect webinars, review of white papers, or producing written content

Occasional support of Documentation and Media Design team members in reviewing content for user guides and training media

Occasional travel may be required for Custom Client Training, Regional Classroom Training, Trade Shows, and Association Conferences

Extended hours of sitting, standing, and speaking required

Qualification

Product trainingDigital takeoff productsPublic speakingSales supportCRM documentationOffice 365ZoomSalesforceProfessionalismBusiness ethicsInterpersonal skillsProblem-solvingTime managementCreativity

Required

Experience in delivering both classroom and online training (to both groups and individuals). Must present a professional, clear, and engaging approach

Excellent verbal, interpersonal and written communication skills

Excellent problem-solving skills with ability to analyze situations, identify existing or potential problems and recommend solutions (Head's up. There will be math.)

Ability to work closely and efficiently with a team of training professionals

Ability to multi-task in a fast-paced environment

Organization and efficiency in time and task management

Outstanding professionalism in providing a world-class training experience

Sound business ethics, including the protection of proprietary and confidential information

Ability to work with all levels of internal staff, as well as outside clients and vendors

Creative, innovative disposition

General proficiency in the use of most common business software, i.e., Office 365, Zoom, Salesforce, etc

Experience using digital takeoff and estimating products such as On-Screen Takeoff, Quick Bid, Digital Production Control, ConstructConnect Takeoff, PlanSwift, and Quotesoft

Degree or experience in construction science, estimating, or project management

Experience in general contracting, commercial, residential, or non-drywall subcontracting

Accomplished public speaking skills

Preferred

Experience with Camtasia a plus

Company

ConstructConnect

ConstructConnect provides of cloud-based data, collaboration, and workflow automation solutions.

Founded in 2016

Cincinnati, Ohio, USA

1001-5000 employees

https://ref.constructconnect.com

H1B Sponsorship

ConstructConnect has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (1)

2020 (1)