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PNC · 1 month ago

Digital Product Management Group Manager-Customer Engagement

PA - Pittsburgh (15222)

Full-time

Onsite

Director/Executive

$100K/yr - $261K/yr

8+ years exp

PNC is a leading financial services company committed to delivering exceptional customer experiences. The Digital Product Management Group Manager will lead a team of product managers to enhance customer engagement through innovative digital solutions across various channels including digital, branch, and call center experiences.

BankingFinanceFinancial Services

No H1B

Responsibilities

Partner with cross functional stakeholders (Business, Legal, Risk, Compliance, Tech, Design, etc.) to define Customer Engagement target state strategy, customer and employee experiences, and actionable roadmap

Develop, communicate and socialize the Customer Engagement roadmap with partners and Senior Leadership; maintain a prioritized, data-driven backlog

Build, develop and champion a growing team of product managers, ensuring proper implementation of agile ceremonies and practices across the product development lifecycle

Leverage market insights, competitive intel and data to identify customer needs and opportunity; Partner with Business Stakeholders to develop and implement OKRs, utilize data and analytics to measure progress

Work closely with technology to understand and influence end to end architecture, data flows and technology solutions to enable Product Vision; understand current vs. target state architecture and co-develop multi-year modernization strategy

Work across PNC Enterprise to identify and implement capabilities and best practices that can be leveraged by Retail LendingPNC will not provide sponsorship for employment visas or participate in STEM OPT for this position

Defines complex, cross-functional digital strategies across business segments to optimize digital experience, leveraging design thinking and other best practices by leading Digital teams

Defines the strategy related to digital experiences for applicable business segments or product groups. May Participate in the marketplace to influence digital experience trends

Leads digital teams. Sponsors potential digital experience projects for feasibility and value. Presents initiatives and policy changes to gain executive buy-in. Manages progress to ensure initiatives are completed on time, within budget and meet strategic goals

Serves as senior point of escalation and ensures successful outcomes from key stakeholders including Product, Technology, MIS, Line of Business, Marketing and other internal service partners as well as external stakeholders (including key vendors) throughout the experience lifecycle. As part of the first line of defense, supports determination of risk appetite and limits. Owns business response to audit and regulatory finding. May participate in client facing activities

Structures, allocates resources and manages Digital teams. Motivates and develops the performance of the product development management team and key contributors. Development planning

Qualification

Agile Web DevelopmentDigital User ExperienceIT ArchitectureData VisualizationBusiness Requirements DocumentationJavaScriptWireframingDesign ThinkingInnovationEffective Communications