Motorola Solutions · 7 hours ago
Senior UX Researcher (Quantitative & Evaluative Focus)
Chicago, IL
Full-time
Hybrid
Senior Level
$130K/yr - $170K/yr
6+ years expMotorola Solutions is a global community focused on enhancing safety through technology. They are seeking a Senior UX Researcher to lead evaluative and measurement-focused research within mission-critical environments, designing studies that demonstrate the impact of research on product and business outcomes.
Cyber SecurityTelecommunicationsVideo
No H1B
Responsibilities
Establish a UX Metrics Practice: Define, implement, and own the key performance indicators (KPIs) and metrics for user experience. This includes establishing frameworks for measuring usability, satisfaction (e.g., SUS, CSAT), and task success
Lead Quantitative Research: Design, launch, and analyze large-scale quantitative research studies, including surveys, A/B tests, and behavioral data analysis from product analytics platforms
Champion Qualitative Rigor: Lead and execute foundational and evaluative qualitative research, including in-depth interviews, contextual inquiries, and usability testing
Synthesize and Triangulate: Masterfully weave together quantitative and qualitative data to create a holistic, comprehensive understanding of our users. You will be responsible for telling the full story, connecting the "what" from analytics with the "why" from qualitative insights
Strategic Influence: Translate research findings into actionable, strategic recommendations that directly inform product roadmaps, design decisions, and business strategy
Stakeholder Collaboration: Partner closely with leaders in Product Management, Design, Engineering, and Data Science to identify research needs, align on priorities, and drive user-centered outcomes
Mentorship & Advocacy: Act as a thought leader and mentor for UX research within the company. Educate and empower team members to apply research best practices and develop a deeper appreciation for both quantitative and qualitative methods
Communication & Storytelling: Create and deliver compelling presentations and reports that bring user stories and data to life for a variety of audiences, from individual contributors to the executive leadership team
Qualification
Required
6+ years of hands-on experience conducting research in large matrixed organizations and complex product structures, with at least 2 years of experience managing junior to mid-level researchers
Masters Degree in Human-Computer Interaction (HCI), Psychology, Sociology, Statistics, or a related field
Expert at establishing and scaling a company-wide metrics practice
Proven expertise in defining and tracking the business impact of a UX Research team
Expert in utilizing both behavioral and attitudinal data to extract insights
Proficient in experimental design, survey methodology, and advanced statistical analysis
Expert with tools like Pendo and Qualtrics
Proven experience planning, recruiting for, and conducting a range of in-person research
A portfolio of work that showcases your ability to integrate diverse data sources to answer complex research questions and drive impact
You don't just answer the questions you're given; you identify the right questions to ask to move the business forward
Proven experience in planning and executing iterative, rapid-cycle research that is seamlessly integrated into the product development process
Leverage an understanding of MSI's strategic vision and market trends to develop a research roadmap
You are a gifted storyteller who can distill complex information into clear, concise, and persuasive narratives for any audience
Flexibility to work in USA Central Time (CT)
Willingness to travel internationally to our UK, US, and Poland offices several times per year
Bachelors degree with 11+ years of UX Research experience
Legal authorization to work in the U.S. indefinitely is required
Preferred
Advanced degree (Ph.D.) in Human-Computer Interaction (HCI), Psychology, Sociology, Statistics, or a related field
Experience working in a fast-paced, agile environment
Experience mentoring or managing other researchers
Benefits
Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
And more!
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
2025-12-17
2025-12-17
Company data provided by crunchbase