Etleap · 1 month ago
Customer Experience Analyst - US Pacific
United States
Full-time
Remote
Entry Level
$50K/yr - $65K/yr
1+ years expEtleap is a company focused on simplifying data integration for analysts. They are seeking a Customer Experience Analyst to help customers troubleshoot data pipeline issues, plan data architecture, and facilitate communication between customers and the engineering team.
AnalyticsBig DataSaaSSoftware
No H1B
Responsibilities
Triage and investigate new issues using application data, logs, and external resources while establishing clear and realistic expectations on resolution timelines with customers
Proactively engage customers to understand their goals and share relevant product features, bringing in subject matter experts when needed
Drive meaningful product adoption among current customers
Summarize recurring issues and feature requests to inform product improvements
Own customer matters in your time zone and coordinate with engineers to resolve them fully
Continuously refine support and success processes for better efficiency and outcomes
Build strong customer relationships through professional, empathetic, and clear communication
Qualification
Required
1+ years of experience
US citizen/visa only
Bachelor's degree, preferably in a technical field
Experience providing customer facing support for technically complex B2B software (e.g., data platforms, APIs, integration tools)
Comfort operating in ambiguous situations and independently solving open ended technical issues
Working knowledge of SQL and general database concepts
Ability to juggle competing priorities with ease
Pattern recognition of recurring issues and requests
Eagerness to proactively help customers succeed
Strong relationship-building and communication skills in written word and on calls
Ability and desire to work with engineers on complex problems
Company
Etleap
Etleap is an ETL solution for creating perfect data pipelines from day one.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$1.62MKey Investors
First Round Capital
2018-04-24Seed· $1.5M
2017-04-28Seed
2013-03-26Seed· $0.12M
Leadership Team
Christian Romming
Founder & CEO
Recent News
Future of Media
2024-01-31
2023-12-21
Company data provided by crunchbase