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SPL · 1 month ago

Client Services Supervisor - Environmental Lab

Kilgore, TX

Full-time

Onsite

Senior Level

5+ years exp

SPL is seeking a driven Client Services Supervisor to provide leadership and operational oversight for our client support functions. This role is critical in overseeing service delivery across multiple locations, ensuring client requests and project workflows are executed with accuracy and professionalism.

AnalyticsEnergyEnvironmental ConsultingField SupportMechanical EngineeringOil and GasTest and Measurement

Diversity & Inclusion

No H1B

Responsibilities

Supervise, coach, and evaluate client services staff; assign work, set priorities, and support performance development

Participate in hiring, onboarding, and training to maintain strong staffing and team readiness

Oversee daily client service activities to ensure timely, accurate handling of inquiries, requests, and project needs

Support staff in resolving client issues and escalations, ensuring appropriate communication and follow-through

Serve as a primary client contact, providing guidance on compliance requirements, service options, and project planning

Coordinate field-related activities as needed, including scheduling, permit reviews, and chain-of-custody documentation

Monitor workflow to ensure efficient processing of documentation, reporting, and deliverables

Ensure proper use of systems and tools that support client service operations

Review and approve client-facing documents—including reports, quotes, and invoices—for accuracy and completeness

Maintain accurate records, permits, chain-of-custody forms, and related documentation

Ensure compliance with SOPs, regulatory requirements, and quality standards

Track KPIs, identify performance gaps, and support continuous improvement initiatives

Assist leadership with analyzing trends and implementing corrective actions

Review and validate client invoices and coordinate with accounting as needed

Complete administrative tasks such as credit card processing, purchase-order reconciliation, and system updates

Perform other related duties as assigned

Qualification

Client service experienceSupervisory experienceWorkflow coordinationClient service systemsProject managementMicrosoft Office SuiteCommunication skillsCritical thinking skills

Required

Bachelor's degree in business, science, or a related field, or an equivalent combination of education and relevant experience

Minimum five (5) years of client service experience in a technical, laboratory, or service-based environment, plus at least two (2) years of supervisory experience with demonstrated leadership success

Experience in workflow coordination, project management, or service operations

Proficiency in Microsoft Office Suite

Excellent communication and critical thinking skills with the ability to assess processes, identify inefficiencies, and implement effective improvements