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CyrusOne · 7 hours ago

Monitoring, Analysis, Response and Communication Lead

Lebanon, OH

Full-time

Onsite

Senior Level

5+ years exp

CyrusOne is a leading company in the data center industry, and they are seeking a Monitoring, Analysis, Response and Communication Lead. This role will direct the MARC team, design solutions for complex problems, and ensure effective incident management, significantly impacting customer experience and operational success.

Data CenterInformation ServicesInformation TechnologyWeb Hosting

H1B Sponsor Likely

Responsibilities

Ensure all safety procedures are followed. Assist in development of training programs to increase team technical capabilities

Oversee the operational aspects of the incident management team in a manner which protects, maintains, and improves the value of the data centers

Assist in site incident investigation, utilize structured problem solving to identify root cause of failures

Demonstrate leadership, responsiveness, and creativity in finding solutions

Identify opportunities to improve quality, customer service and cost performance, and execute approved plans

Assist in the creation of reports and presentations for senior management

Aid in the roll out and training in the use of standard tools, processes, and systems where possible

To develop and maintain a good working relationship across all levels in the organization

Manage multiple stakeholder deliverables, requirements, and navigate complex situations

Ability to prioritize under high pressure

Qualification

Data center experienceProject management softwareLeadership experienceEngineering documentationMicrosoft Office SuiteCommunication skillsTeamworkOrganizational skillsProblem-solving skills

Required

High School diploma required

Proven track record for cultivating strong relationships with internal stakeholders, vendors, or customers

Excellent communication skills, teamwork, organizational and problem-solving skills

A minimum of two (2) years of experience in management of multiple teams to meet program requirements

Proficient with Microsoft Office Suite and project management software

Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures

Five (5) years of data center experience

Two (2) years of leadership experience

Preferred

Bachelor's Degree in Electrical, Mechanical, or other related engineering degrees preferred

Company

CyrusOne

CyrusOne is a data center operator that offers colocation and peering services.

Founded in 2001

Houston, Texas, USA

501-1000 employees

http://www.cyrusone.com

H1B Sponsorship

CyrusOne has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2022 (2)

2020 (1)

Funding

Current Stage

Public Company

Total Funding

$11.89B

Key Investors

JANA PartnersTD Securities

2024-07-15Debt Financing· $687.1M

2024-07-09Debt Financing· $7.9B

2024-05-15Debt Financing· $1.18B

Leadership Team

Eric Schwartz

Chief Executive Officer

Owen Morris

Chief Financial Officer

Recent News

Business Wire

CyrusOne Announces Robert Johnson as New Chief Business Officer

2026-01-16

Dallas Innovates

CyrusOne Names Former Ericsson Exec as Its New Chief Business Officer

2026-01-16

Bizjournals.com Feed (2025-11-12 15:43:17)

Dallas data center giants shake up C-suites

2026-01-16

Company data provided by crunchbase