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U.S. Engineering · 3 weeks ago

Systems Support Associate

Kansas City, MO

Full-time

Onsite

Entry Level

$24.50/hr - $34/hr

1+ years exp

U.S. Engineering is seeking a Systems Support Associate to provide front-line technical support with a focus on customer service. The role involves troubleshooting and resolving technical issues, supporting compliance, and assisting with the installation and configuration of systems and software.

Building MaterialReal Estate

No H1B

Responsibilities

Provide customer solution consulting to team members in all regions through a variety of communication channels (email, phone, chat, face-to-face)

Troubleshoot, diagnose, and resolve help desk tickets in a team-orientated environment, collaborating with the IT team and escalating as appropriate

Complete documentation in the helpdesk ticketing system on all work performed

Support process compliance

Install and configure software or hardware updates or patches

Evaluate and resolve network connectivity or communications systems issues

Ensure systems and workstations are compliant with organizational policies and security standards

Set up and deploy new user workstations or accounts

Assist with asset tracking as well as inventory procurement and management

Qualification

Desktop supportNetwork applicationsHardware troubleshootingMicrosoft OfficeLAN/WAN knowledgeCustomer serviceDocumentationCommunicationCollaborationOrganizational skills

Required

High School Diploma or equivalency required

1-3 years desktop support experience in a Microsoft Enterprise environment with 100+ employees

Knowledge of network based applications such as: Exchange, AD, application license managers, etc

Knowledge of hardware (printers and plotters, VOIP phone systems, PC hardware, iPads, cell phones)

Knowledge of applications (MS Office, IE, Chrome, Bluebeam, Skype, Autodesk Collection)

Knowledge of components in LAN/WAN networks

Skills: Professionalism, Customer service, Documentation, Troubleshooting, Communication, Intrapersonal, Collaboration, Organizational

Ability to communicate at a high level with the IT team members and customers

Ability to manage customer expectations

Ability to prioritize and manage multiple tickets and maintain calm under pressure

Ability to take full responsibility for ensuring the correct and timely resolution of tickets

Ability to present information and respond to questions from groups of managers and customers

Ability to develop and foster effective relationships

Ability to communicate and collaborate effectively, verbal and written

Ability to operate with a keen sense of detail with urgency – results driven

Desire for continuing education to foster individual skills development

Ability to be responsible for end user training on standard issue equipment and common applications

Ability to work on our production floor or at jobsites, always with safety as the priority

Ability to explain complex technical issues in language suitable for all team members regardless of computer/technical experience

Ability to work as a team to manage inventory at multiple locations: record and track purchases, unpack and shelve new stock, maintain database

Frequent use of computer, including keyboard, viewing monitor for extended periods of time, physically moving throughout the office, jobsite trailer, or work area with infrequent use of a ladder or extended kneeling, crawling, etc. to complete IT related network cabling, equipment installation, and troubleshooting

Frequent lifting, bending, stooping, reaching while handling computer equipment

Travel as required to conferences and continuing education

Occasional day trips between construction job sites, offices and manufacturing facilities