Technical Support Engineer - L1 jobs in United States
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Kaseya · 7 hours ago

Technical Support Engineer - L1

positionFort Wayne, IN
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers and internal IT organizations worldwide. They are hiring a Technical Support Engineer - L1 to enhance their global support team, ensuring customer delight by meeting or exceeding internal KPI targets while providing exceptional technical support.

Cyber SecurityEnterpriseInformation TechnologySaaSSecuritySoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Build and expand upon our professional excellence in support service to all Kaseya customers
Ensure customer delight by meeting or exceeding internal KPI targets and expectations
Maintain a professional, courteous, and customer-first attitude while working on chats, phones, and tickets

Qualification

WindowsMacOSNetwork troubleshootingSQLPatch ManagementBasic Windows AdministrationSystem log analysisAntivirus toolsWindows firewall conceptsEncryptionCommunication

Required

Excellent knowledge of major operating systems - Windows, macOS
Familiar with the OSI model - experience troubleshooting Network stack - VLAN, NAT, TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfig, Nmap, traceroute, etc.)
Understanding of Encryption - SSL/TLS, Types of Certificates, Encryption
Basic Windows Administration, including Active Directory
Hands-on experience with Patch Management, Application & System performance
Basic system log analysis beyond Event Viewer (e.g., /var/log/, application logs)
Ability to read/write SQL
Experience with Antivirus, Antimalware, Defender, EDR, MDR tools
Familiar with Windows firewall concepts, including rule
Excellent written and verbal communication

Preferred

Industry-accepted certifications or equivalent work experience in one or more of the following areas: CompTIA A+, CompTIA Network+, CompTIA Server+, CompTIA Security+, MCP, MCTS, or MCIT, CCNA

Company

Kaseya

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Kaseya is an IT and security management platform that offers remote management software for the information technology industry.
dateFounded in 2000
location
Miami, Florida, USA
people-size5001-10000 employees
web-link
http://www.kaseya.com

H1B Sponsorship

Kaseya has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (13)
2023 (12)
2022 (9)
2021 (6)
2020 (4)

Funding

Current Stage
Late Stage
Total Funding
$546.78M
Key Investors
TPGIreland Strategic Investment FundInsight Partners
2020-07-09Series Unknown· $2M
2019-05-03Private Equity· $500M
2017-11-15Series Unknown· $44.78M

Leadership Team

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Rania Succar
CEO
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Pratik Wadher
Chief Technology Officer
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Company data provided by crunchbase