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American Residential Services · 1 month ago

Customer Service Representative/Dispatcher - Sacramento, CA

US-CA-Sacramento

Full-time

Onsite

Entry Level

$21/hr - $23/hr

1+ years exp

American Residential Services is part of the nation's leading providers of plumbing and heating/air conditioning. They are seeking a Customer Service Representative/Dispatcher to ensure efficient dispatching of service technicians and manage customer appointment scheduling.

CommercialConsumerCustomer ServiceHeating Ventilation and Air Conditioning (HVAC)Home ServicesProfessional ServicesResidential

Responsibilities

Ensure service technicians are dispatched efficiently and customer needs are met promptly

Set and schedule technician appointments for jobs

Manage call flow from our service platform, coordinate scheduling, and guide field teams throughout the day

Enter customer data into the computer

Resolve and assist customers by taking incoming calls regarding appointment scheduling for maintenance agreements

Perform outbound calls to offer customers solutions and services

Qualification

Dispatcher experienceCustomer serviceComputer proficiencyOrganizational skillsLocal areaCommunication skillsSelf-motivation

Required

High school diploma or GED equivalent, or a combination of related experience and/or advanced training/education

One or more years as a dispatcher/scheduler

Ability to work a full-time Monday – Friday, 8:00 a.m. to 5:00 p.m. schedule at the office

Ability to thrive in a fast-paced environment and to meet and exceed expectations

A strong degree of self-motivation to provide exceptional customer service to customers

Excellent organizational skills and the ability to coordinate multiple appointments

Demonstrated listening, written/verbal communication, and interpersonal skills

Computer proficiency, including working knowledge of Microsoft Office products, including Excel and Word

Knowledge of the local geographic territory

Ability to pass a criminal background check and drug screen

Benefits

Comprehensive benefits package including medical, dental, vision, prescription & life insurance

401(k) plan with company match

13 days paid time off and 8 paid holidays

Quality, comprehensive paid training programs

Clean office environment with strong team culture

Discount Programs with our partnered accounts (Childcare, personal cell phone, etc.)

Opportunity to give back to your community through partnership with St. Jude Children’s Research Hospital, The Tim Tebow Foundation, ARS Cares Program, and More!

Promotion opportunities! We love to promote existing employees who demonstrate skills and work ethic of success!