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Total Quality Logistics · 7 hours ago

ServiceNow Platform Architect

Cincinnati, OH

Full-time

Hybrid

Senior Level

7+ years exp

Total Quality Logistics is seeking a ServiceNow Platform Architect to drive the design and governance of their enterprise ServiceNow environment. The role involves collaborating with IT and business leaders, mentoring technical teams, and ensuring the platform's scalability and security aligned with business goals.

Freight ServiceLogisticsTransportation

Growth Opportunities

No H1B

Hiring Manager

Karly H.

Responsibilities

Lead architecture, design, and implementation across ServiceNow modules (ITSM, CSM, ITOM, CMDB, Discovery, Service Catalog)

Own and evolve the ServiceNow platform roadmap for enterprise scalability and alignment

Develop workflow automation and partner with business stakeholders to deliver productivity solutions

Establish and enforce platform standards, naming conventions, and development guardrails

Mentor developers, administrators, and analysts

Translate business requirements into platform-wide solutions

Serve as escalation point for complex technical issues and integrations

Oversee platform governance, code reviews, upgrade planning, and documentation

Drive CMDB and Service Mapping strategy for improved automation and impact analysis

Ensure integration architecture aligns with enterprise infrastructure (APIs, MID Servers, third-party systems)

Lead proof-of-concept initiatives for new ServiceNow capabilities

Maintain architecture documentation and reusable technical patterns

Support release management, testing, and performance tuning

Engage with ServiceNow support and community to resolve issues and stay ahead of product changes

Qualification

ServiceNow architectureServiceNow CSA certificationIntegration architectureFlow DesignerAPIsStakeholder engagementLeadership skillsDocumentation skills