MV Transportation · 1 month ago
IT Service Manager
US-TX-Dallas
Full-time
Onsite
Senior Level
5+ years expMV Transportation is seeking an Information Technology Service Manager. This role is responsible for overseeing the design, implementation, and continuous improvement of IT Service Management processes based on ITIL best practices, ensuring effective and efficient IT service delivery aligned with business needs.
AutomotivePublic TransportationService IndustryTransportation
Responsibilities
Lead and manage ITSM processes including Incident, Problem, Change, Release, Configuration, and Service Request Management
Ensure ITIL-aligned service delivery and support processes are consistently followed and improved
Own and maintain the ITSM toolset (e.g., FreshService, ServiceNow, BMC Remedy, Jira Service Management)
Monitor and report on service performance metrics and SLAs
Collaborate with cross-functional teams to ensure seamless service integration and delivery
Drive continual service improvement (CSI) initiatives
Conduct regular audits and assessments of ITSM processes and compliance
Serve as a key liaison between IT and business stakeholders for service-related matters
Facilitate root cause analysis and post-incident reviews
Champion a customer-centric culture within IT operations
Qualification
Required
Self-starter, highly motivated and able to work in a fast-paced environment
Overseeing the design, implementation, and continuous improvement of IT Service Management processes based on ITIL best practices
Lead and manage ITSM processes including Incident, Problem, Change, Release, Configuration, and Service Request Management
Ensure ITIL-aligned service delivery and support processes are consistently followed and improved
Own and maintain the ITSM toolset (e.g., FreshService, ServiceNow, BMC Remedy, Jira Service Management)
Monitor and report on service performance metrics and SLAs
Collaborate with cross-functional teams to ensure seamless service integration and delivery
Drive continual service improvement (CSI) initiatives
Conduct regular audits and assessments of ITSM processes and compliance
Serve as a key liaison between IT and business stakeholders for service-related matters
Facilitate root cause analysis and post-incident reviews
Champion a customer-centric culture within IT operations
5+ years of experience in IT Service Management, with at least 2 years in a leadership role
Experience with ITSM platforms such as FreshService, ServiceNow, BMC Remedy, or equivalent
Strong understanding of ITIL framework and its practical application
Proven track record of driving process improvements and operational excellence
Excellent leadership and team management skills
Strong analytical and problem-solving abilities
Effective communication and stakeholder management
Ability to manage multiple priorities in a fast-paced environment
Experience with metrics, KPIs, and reporting tools
Knowledge of enterprise IT infrastructure and operations
Preferred
ITIL v3 or ITIL 4 certification preferred
Company
MV Transportation
MV Transportation is a privately-owned passenger transportation contracting firm that provides paratransit services.
10001+ employees
H1B Sponsorship
MV Transportation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (4)
2023 (1)
2022 (3)
2021 (3)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Tom Egan
Chief Executive Officer
Recent News
2025-10-30
2025-10-06
Maryland Daily Record
2025-09-27
Company data provided by crunchbase