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Northwestern Mutual · 8 hours ago

Contract, Licensing & Registration Senior Analyst, Distribution Services

Milwaukee, WI

Full-time, Contract

Hybrid

Mid, Senior Level

$21.35/hr - $32.02/hr

3+ years exp

Northwestern Mutual is a longstanding company committed to building trust and making a positive impact in communities. The Contract, Licensing & Registration Senior Analyst will perform various functions related to contract, licensing, registrations, and support, ensuring quality service to both field and home office staff.

AdviceConsultingEmployee BenefitsFinanceFinancial ServicesInsuranceLife InsuranceWealth Management

Responsibilities

Provides quality and timely customer service to field and home office staff on the following topics Contracting, Licensing, Registrations, Terminations and Support

Communicates with callers clearly in an open, direct, and timely manner

Answers questions that are routine, escalates calls as needed

Identifies the need for special handling and coordinates problem resolution, in addition to understanding the overall impact

Provides complete and accurate solutions to all customer needs with appropriate guidance

Under the direction of the Manager, Specialist, or Mentor, may handle more complex inquiries

Adheres to phone schedules in accordance with set standards

Gives and receives regular feedback/information in an open and positive manner

Helps others with additional casework as needed

Tries new ways of challenging the status quo and changing the way we work

Contributes to a positive environment by openly communicating new ideas/solutions, perspectives and experiences in team meetings, training sessions, 1x1s and huddles

Demonstrates behaviors that reflect and support our company and department values, vision, and culture of learning/growth

Acts in a manner necessary to achieve organizational results (i.e., big picture)

Organizes work in a manner that allows team members to easily locate and complete casework when needed

Written communication is professional, complete, timely, accurate and effective

Follows set procedures and standard work

Exhibits a commitment towards personal learning and growth

Takes initiative to learn topics outside of core responsibilities

Qualification

Customer serviceFinancial services experienceAnalytical skillsMicrosoft OfficeProblem solvingCoaching skillsCommunication skillsAttention to detailOrganizational skillsTeam collaboration