Client Success Specialist IV jobs in United States
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Oracle · 2 months ago

Client Success Specialist IV

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date6+ years exp

Oracle is dedicated to ensuring the satisfaction, retention, and growth of its Fusion SaaS customer base. The Client Success Specialist IV acts as a trusted advisor, driving customer success, promoting product adoption, and identifying renewal opportunities while building strong relationships with customers.

Data GovernanceData ManagementEnterprise SoftwareInformation TechnologySaaSSoftware
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Responsibilities

Build strong relationships with customers by understanding their needs, goals, and challenges
Proactively provide support, guidance, and solutions to help customers derive maximum value from the product or service
Drive maximum adoption of Oracle solutions and identify/drive product renewal and expansion opportunities
Align at executive and key business stakeholder levels to help customers progress on their customer journey
Work as a customer's internal advocate to remove obstacles that may impede a customer's experience with Oracle
Thrive on solution implementation, risk assessment, go-live readiness, and sophisticated post go-live challenges unique to customers

Qualification

Customer relationship managementOracle solutions expertiseSaaS product knowledgeProblem-solvingCommunication skillsTeam collaboration

Required

6 to 10+ years of experience in a relevant field
Ability to read, write, and speak English
Experience in building strong relationships with customers
Proven track record in driving customer success and product adoption
Ability to identify and drive product renewal and expansion opportunities
Experience in working with executive and key business stakeholders
Strong problem-solving skills and ability to advocate for customers
Experience in solution implementation and risk assessment
Ability to thrive in a fast-paced environment

Company

Oracle

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Oracle is an integrated cloud application and platform services that sells a range of enterprise information technology solutions.
dateFounded in 1977
location
Austin, Texas, USA
people-size10001+ employees
web-link
https://www.oracle.com/

Funding

Current Stage
Public Company
Total Funding
$25.75B
Key Investors
Sequoia Capital
2025-09-24Post Ipo Debt· $18B
2025-02-03Post Ipo Debt· $7.75B
1986-03-12IPO

Leadership Team

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Esteban Rubens
Healthcare Field CTO
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Gerard Warrens
Field CTO, Business Strategy and Transformative Technologies
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