Oklahoma State University Medical Center ยท 1 month ago
IT Helpdesk Coordinator
Tulsa, OK
Full-time
Onsite
Mid Level
3+ years expOklahoma State University Medical Center is seeking an IT Helpdesk Coordinator to manage technical support calls and resolve end-user issues. The role involves troubleshooting hardware and software problems, coordinating with technicians, and maintaining the Help Desk System.
Health CareMedicalRehabilitation
Responsibilities
Accepts technical support calls to the IT Department and logs them in the Help Desk System
Responsible for troubleshooting and resolution of end-user hardware, operating system, software related problems as well as issues with voice communication
Forwards technical support issues that cannot be addressed by the Help Desk to the appropriate technician
Responsible for report preparation
Keeping track of tickets that remain open for too long
Assisting prioritization of tickets
Helping coordinate moves/new hires/clinic startups
Assisting with requisitions for parts and equipment to keep desktop/infrastructure supplied
Provides general assistance to the IT Department employees
Qualification
Required
High school or GED
3 - 5 years of experience
Company
Oklahoma State University Medical Center
OSU Medical Center is the nation's largest osteopathic teaching facility located in downtown Tulsa! We have 11 residency programs and 10 fellowship programs that train more than 150 residents in primary care and sub-specialties on an annual basis.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Eric Atkinson, CPA
Chief Financial Officer
Erica Woolf, MAT, BSN, BA, RN
Chief Nursing Officer
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