BD · 1 month ago
Field Support Engineer (Northern Nashville, TN)
USA - Tennessee - Nashville
Full-time
Onsite
Mid Level
3+ years expBD is one of the largest global medical technology companies in the world, focused on advancing health. The Field Support Engineer will provide in-depth technical and customer support for BD Parata’s pharmacy automation products, requiring extensive regional travel to assist pharmacies.
Health CareMedical DeviceTechnical Support
Responsibilities
Deliver exceptional customer service and technical problem resolution at client sites
Maintain equipment and proactively resolve potential issues to maximize uptime
Train customers on operation and maintenance of pharmacy automation systems
Respond to service requests within SLA requirements
Collaborate with service teams to resolve complex technical issues
Assist with new automation installations as needed
Document issues and resolutions in Salesforce Field Service Lightning
Provide product feedback to drive continuous improvement
Qualification
Required
High School diploma and 3-5 years field service experience
Strong customer service orientation
Proficiency with Windows operating systems and Microsoft Office
Knowledge of computer networking, router/switch configuration, and file management
Strong mechanical aptitude and ability to use hand tools for complex equipment service (Pharmacy Automation, Robotics)
Experience with digital multi-meters and electrical testing equipment
Preferred
Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology
SQL knowledge a plus
Robotics: Excellent foundation -- pharmacy automation utilizes robotic arms for dispensing
ATM or Copier Repair: Electromechanical assemblies, sensors, and complex error codes
Precision Mechanics: Ability to work with small moving parts, gears, belts, and actuators. Familiarity with tolerances and alignment for smooth operation
Electromechanical Systems: Understanding how motors, sensors, and actuators interact with mechanical assemblies
Tool Proficiency: Knowledge of linear guides, bearings, and drive systems (belt, chain, or gear-driven - Ability to troubleshoot vibration, noise, or binding issues
Industrial Automation: Experience with PLCs, pneumatics, and servo systems is a plus
Software Diagnostics: Understanding error codes and running calibration routines
Benefits
Fleet vehicle (Motor Vehicle Record MUST be clear with no infractions/suspensions in the last, most recent 3 years)
Corporate credit card for expenses
Company laptop and phone
Complete tool kit
Comprehensive benefits package
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Maureen Mazurek
Chief Sustainability and EHS Officer
Recent News
EIN Presswire
2026-01-09
Company data provided by crunchbase