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ArchWell Health · 3 hours ago

Patient Service Representative

Milwaukee, WI

Full-time

Onsite

Entry Level

1+ years exp

ArchWell Health is a new, innovative healthcare provider devoted to improving the lives of senior members. The Care Navigator plays a crucial role in providing a positive, welcoming experience for members and their families, guiding them through the check-in process and ensuring their care needs are met.

Health Care

H1B Sponsor Likely

Responsibilities

Welcome members upon arrival and help them feel safe and at home, navigating them through a seamless and clear check-in process

Update member information in the electronic medical records system

Schedule appointments and coordinate referrals for a multi-disciplinary care team

Assist members with filling out paperwork through electronic kiosks, as needed

Request medical records and upload documentation to electronic medical records system

Field questions from prospective and established members, as well as their adult children

Manage phone line by answering incoming calls, taking detailed messages, and conveying pertinent details to the right individual

Assist with center events, as needed

Qualification

Customer service skillsMedical terminology knowledgeElectronic medical recordsOrganizational skillsCommunication skillsPC skillsFluency in SpanishFlexibility

Required

Excellent customer service skills, with a positive and welcoming demeanor

Passion for providing a quality experience for our senior members

Ability to work effectively with diverse populations including staff, providers, members, family members, insurance carriers, vendors, and the public

Working knowledge of medical terminology, insurance, and/or electronic medical record systems

High level of organization and attention to detail

Strong written and verbal communication skills

Proficient PC skills, including Microsoft Office Suite

Ability to maintain professionalism and flexibility in a changing work environment

Preferred

Associates degree preferred, or equivalent experience

Minimum of one year of work experience in a clinical setting, or similar

Experience working with EMR systems a plus

Fluency in Spanish, or other languages spoken by our people in the communities we serve (where necessary)

Company

ArchWell Health

ArchWell Health delivers healthcare at comfortable and accessible neighborhood clinics for seniors.

Founded in 2020

Nashville, Tennessee, USA

1001-5000 employees

https://archwellhealth.com

H1B Sponsorship

ArchWell Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2023 (5)

2022 (2)