Technical Customer Support Specialist, East jobs in United States
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Attentive · 23 hours ago

Technical Customer Support Specialist, East

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$50K/yr - $61K/yr
date1+ years exp

Attentive is an AI marketing platform redefining brand and customer connections through personalized messaging. The Customer Support Specialist will be responsible for troubleshooting technical issues, providing support via email and live chat, and ensuring an outstanding customer experience with the platform.

Artificial Intelligence (AI)Email MarketingMarketing AutomationMessagingMobilePersonalization
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H1B Sponsor Likelynote

Responsibilities

Respond to Attentive customer needs via email and live chat, owning that interaction from inception to resolution
Troubleshoot technical platform issues
Advise our customer on best-practices with the Attentive platform and its use cases
Assist customer with urgent needs and help usher them to the best solutions and across our platform and the business
Act as first line of defense for triaging & debugging platform health issues
Exceed customer expectations on response quality, timeliness of responses and overall customer experience
Continuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industry
Help translate customer feedback into specific product requirements

Qualification

Customer supportTechnical troubleshootingAPIsSQLSaaS experienceEcommerce platformsCommunication skillsDetail-orientedCollaborativeGrowth mindset

Required

1+ years of experience in customer support or a customer-facing technical role
Bachelor's degree (or equivalent experience)
Strong written and verbal communication skills; comfortable interfacing with customers daily over email and live chat
Technical curiosity with ability to troubleshoot complex issues; familiarity with APIs or SQL is a plus
Extremely detail-oriented, organized, and adaptable in fast-paced, evolving environments
Collaborative with ability to work effectively across product, engineering, sales, and marketing teams
Comfortable quickly learning and mastering new tools and processes
Growth mindset with a strong interest in startups, software, and entrepreneurism

Preferred

Prior experience with SaaS or ecommerce platforms

Benefits

Equity
Benefits

Company

Attentive

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Glassdoor3.5
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Attentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions.
dateFounded in 2016
location
Hoboken, New Jersey, USA
people-size1001-5000 employees
web-link
https://attentive.com

H1B Sponsorship

Attentive has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (33)
2024 (21)
2023 (10)
2022 (8)
2021 (8)
2020 (5)

Funding

Current Stage
Late Stage
Total Funding
$863M
Key Investors
CoatueSequoia CapitalBain Capital Ventures
2023-08-17Secondary Market
2021-03-24Series E· $470M
2020-09-23Series D· $230M

Leadership Team

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Amit Jhawar
Chief Executive Officer
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Todd Berman
VP of Engineering
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Recent News

baincapitalventures.com
Attentive: Bain Capital Ventures
2026-01-14
Sequoia Capital
Sequoia Capital - Portfolio
2026-01-05
PR Newswire
Mindbody and Attentive Commercial Partnership Brings Enterprise-Grade AI Marketing to the Wellness Industry
2025-12-10
Company data provided by crunchbase