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Orca Bio · 1 month ago

Cell Therapy Case Manager - East Coast

United States

Full-time

Remote

Mid Level

3+ years exp

Orca Bio is a late-stage biotechnology company focused on redefining the transplant process through innovative cell therapies. The Cell Therapy Case Manager will manage the case journey for patients receiving Orca-T, ensuring seamless coordination between treatment centers and internal stakeholders while helping to build the case management organization from the ground up.

Health CareMedicalPharmaceutical

Responsibilities

Serve as the main point of contact for assigned transplant centers, managing end-to-end case activity from order intake through product infusion and follow up

Receive, review, and track all case orders and associated documentation in accordance with internal SOPs and regulatory requirements

Facilitate product scheduling considering patient treatment timelines, treatment center constraints, donor availability, apheresis center availability, and manufacturing capacity

Monitor and update case management software systems to ensure accurate real-time data capture and audit readiness

Proactively communicate case updates, schedule confirmations, and documentation needs to treatment centers

Build trusted relationships with transplant center staff, ensuring a responsive, clear, and reliable support experience

Escalate issues and delays as needed while maintaining a solutions-oriented approach

Partner with commercial account management as the first-in-line customer service function of Orca Bio, ensuring exemplary customer experience

Coordinate with internal stakeholders (Logistics, Manufacturing, Commercial Operations, Medical Affairs, Account Management) to align on product logistics, compliance, and customer needs

Support field teams in center onboarding and activation efforts, including new site training on case flow and software tools

Contribute to the development and refinement of case management SOPs, communication templates, and escalation protocols

Identify opportunities to streamline workflows, reduce treatment center burden, and improve service efficiency

Assist in documenting best practices and onboarding materials for internal team growth

Participate in team huddles, case review meetings, and ongoing training sessions

Support peer coverage for holidays, vacations, or spikes in case volume

Ensure service availability during Pacific Time business hours; may require shift flexibility during process exceptions impacting delivery of patient products

Qualification

Patient case coordinationTransplant schedulingHealthcare operationsCRM systemsRegulated healthcare workflowsRelationship managementCommunication skillsOrganizational skills

Required

3-5 years of experience in patient case coordination, transplant scheduling, specialty pharmacy, or healthcare operations, preferably in oncology, cell therapy, or rare disease

Prior experience in case manager role in industry strongly preferred

Experience working with academic medical centers, transplant programs, or hospital-based specialty practices

Familiarity with regulated healthcare workflows, including HIPAA, chain-of-identity/custody, and documentation compliance

Strong organizational, communication, and relationship management skills

Experience using CRM or case tracking systems (e.g., Salesforce Health Cloud, Vineti, TrakCel)

Ability to thrive in a dynamic, evolving environment and contribute to building new capabilities