Talkdesk · 1 month ago
Manager, Solutions Engineering - Healthcare and Life Sciences (HLS)
Palo Alto
Full-time
Onsite
Mid, Senior Level
$164K/yr - $247K/yr
3+ years expTalkdesk is a leader in cloud contact center solutions, dedicated to redefining customer experience through innovation and inclusivity. They are seeking an experienced Manager for Solutions Engineering within the Healthcare and Life Sciences sector to lead a team, drive customer adoption, and collaborate with various internal teams to enhance market presence and revenue growth.
Artificial Intelligence (AI)Cloud ComputingCRMCustomer ServiceSaaS
Responsibilities
Lead a Solution Engineering team that develops and executes on go-to-market strategies to increase market penetration including driving customer facing activities, hiring, onboarding, and retaining our Solutions team
Partner with the HLS Sales leader to lead and drive the HLS business growth through identification of opportunities aligned with Talkdesk solution differentiators and strategic imperatives
Bring a growth-oriented Presales perspective to opportunity qualification and pursuit for the HLS team
Grow and develop the Global Solutions team. Hire to your team’s growth plan. Identify process and operational improvements for our organization then lead those projects through to success. Set visionary goals for teams that uplevel the entire SE organization
Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SEs motivated in a fast paced and ever changing environment
You must exhibit leadership qualities that inspire collaboration and trust to influence multiple stakeholders to support Talkdesk’s global sales strategy. You will drive that strategy by building and maintaining strong relationships with a diverse set of internal and external constituencies including senior level executives, sales, professional services, other value add teams in Global Solution Engineering and more. You will co-develop a shared vision with these teams and influence all stakeholder groups as a change agent
Partner with internal teams such as Product, Engineering, Support, etc. to assure timely delivery of feature requests, bug fixes and support requests
Qualification
Required
Proven background in presales, customer-facing technical consulting, or customer-facing solutions architecture
Experience in leading Sales Engineering teams
Ability to combine business storytelling and executive presence with technical expertise
Experience in driving customer adoption and revenue growth
Ability to define and execute a go-to-market strategy
Experience in hiring, onboarding, and retaining a Solutions team
Ability to identify process and operational improvements
Exhibit leadership qualities that inspire collaboration and trust
Ability to build and maintain strong relationships with diverse internal and external constituencies
Ability to partner with internal teams to assure timely delivery of feature requests, bug fixes, and support requests
Preferred
At least 3 to 5 years of experience in leading Sales Engineering teams
Strong knowledge of Healthcare Industry including knowledge of Epic and Athena Health Systems
Large enterprise software experience including Contact Center Applications (Nice, Genesys), Salesforce, Oracle/Netsuite or ERP, Workforce management applications
Executive presence and a coaching mentality
Knowledge of AI Systems
Willingness to get AI certification
Benefits
Health Insurance: Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits: 401(k) plan
Paid Time Off: Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
Paid Holidays: Talkdesk offers 14 paid holidays each year.
Paid Sick Leave: Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
Company
Talkdesk
Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.
1001-5000 employees
H1B Sponsorship
Talkdesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$592.45MKey Investors
Transpose Platform ManagementViking Global InvestorsSalesforce Ventures
2025-09-01Debt Financing· $95M
2021-08-12Series D· $230M
2020-07-23Series C· $143M
Leadership Team
Tiago Paiva
Founder and CEO
Munil Shah
Chief Technology Officer
Recent News
2025-12-09
Company data provided by crunchbase