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Apple Federal Credit Union · 7 hours ago

Indirect Lending Processor II

Fairfax, VA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Apple Federal Credit Union is a community-focused organization dedicated to improving the lives of its members. The Indirect Lending Processor II is responsible for funding auto loan applications, processing loans, and ensuring compliance with established policies and procedures while providing excellent member service.

BankingFinanceFinancial Services

Responsibilities

Responsible for the entire indirect loan process on loans originating from auto dealerships and online refinance companies with duties including but not limited to; preparing, assembling, submitting loan documentation for imaging, auditing dealer loan file for accuracy, ensuring all underwriting stipulations are met, submitting insurance information to third party vendor, and ensuring loan is funded accurately and within expected timeframes

Performs a variety of loan support duties which require knowledge of such lending policies and guidelines such as loan to value and debt ratios, verifying various proof of income documents. Handles incoming member calls and internal calls including direct or hotline calls and responds to Indirect Lending Helpdesk tickets. Provides loan documentation to Collections for Total Losses and other Collection needs

Opens new membership accounts in accordance with the Credit Union’s new member policy. Ensures all account verifications are performed before opening the membership

Must possess solid time management and organization skills to effectively prioritize multiple objectives and achieve volume goals to ensure loans are updated within designated timelines and creates and updates delayed funding notices daily

Provides accurate information to members regarding credit union services, products, policies, and procedures. Advises members of federal regulations applicable to these policies and procedures including contacts members to verify information and perform MLA verification when necessary

Communicates through various channels to external and internal members, and the lending system with auto dealership representatives to obtain missing documentation, or to replacement documents that are incorrect, and addressing inquires or questions relating to loans being processed

Represents and promotes the credit union in a positive and enthusiastic manner and ensures member satisfaction is a top priority

Qualification

Consumer Lending experienceFinancial institution experienceAnalytical skillsCommunication skillsProblem-solving skillsPC proficiencyMathematical abilityAttention to detailTime management

Required

Minimum of 2 year of financial institution experience required

Minimum 2 years of Consumer Lending experience required

A high school education or GED

Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication

Must have excellent communication, analytical, and problem-solving skills, above-average math ability, and attention to detail required

This position requires a high level of independent and critical thinking. Must be PC proficient. Extensive telephone work involved