NTT DATA North America · 1 week ago
CTERA Remote File Service Engineer
United States
Full-time
Remote
Mid, Senior Level
$105K/yr - $113K/yr
6+ years expNTT DATA North America is a leading business and technology services provider, and they are seeking a CTERA Remote File Service Engineer to join their team. This role involves providing comprehensive support for the CTERA Remote File Service, ensuring reliable remote file access for end users, and managing both cloud and edge device services.
ConsultingDigital MarketingInformation ServicesInformation TechnologyIT Management
No H1B
U.S. Citizen Only
Responsibilities
Administer and support the CTERA Remote File Portal Application and its associated database hosted on AWS EC2 instances
Manage and monitor AWS EBS volumes, EC2 instances, and S3 storage integrated with the CTERA solution
Conduct regular maintenance, upgrades, backups, and patching of the application and database
Perform AWS resource optimization and security hardening as required
Provide operational support for CTERA edge devices deployed in multiple on-premises environments
Facilitate and troubleshoot file synchronization, caching, and remote access issues between edge devices and AWS cloud storage
Monitor health, connectivity, and performance of edge devices, performing remote or onsite intervention when needed
Support onboarding and configuration of new edge devices for end users
Ensure stable and secure connections between edge devices and AWS cloud via public internet and dedicated connections such as MPLS
Troubleshoot network issues affecting file access and synchronization
Collaborate with network teams to resolve latency, throughput, or configuration challenges
Act as point of contact for end users and IT teams for queries or problems related to remote file access
Provide resolution to tickets involving both cloud and edge device services
Document common issues and resolutions, maintaining updated runbooks and user guides
Implement monitoring for cloud resources, application metrics, and edge device status
Generate reports on service performance, file access metrics, incident response, and usage
Maintain thorough documentation for configuration, processes, troubleshooting steps, and incident history
Act as the lead designer of a migration architecture to migrate CTERA files to Azure Files
Document the technical architecture design for consumption by Cloud Engineers and architects
Provide training/handover to Azure cloud engineers to support existing CTERA environment
Qualification
Required
6+ years hands-on experience with AWS or Azure services
Must have CTERA Enterprise File Services (Cloud and Edge devices) experience
Familiarity with remote file access, synchronization, and cloud-to-edge file gateway architectures
Experience managing and troubleshooting hybrid network connections (Internet, VPNs, MPLS)
Experience with monitoring tools, ticketing systems, and documentation best practices
Certification in AWS or Azure Cloud: such as Microsoft Certified: Azure Fundamentals (AZ-900), Azure Administrator Associate (AZ-104), AWS Certified Cloud Practitioner, Associate AWS Certified Solutions Architect
Must be a US citizen or Green card holder to proceed with applying
An FBI CJIS Background check is administered every 12 months
Preferred
AWS/ Azure Certified Solutions Architect
Experience with enterprise storage platforms and file services
Prior experience supporting distributed teams or multi-site infrastructure
Strong problem-solving skills and customer-oriented attitude
Bachelor's degree in Computer Science, Information Technology, or a related field
Benefits
Medical, dental, and vision insurance
Flexible spending or health savings account
Life and AD&D insurance
Short and long term disability coverage
Paid time off
Employee assistance
Participation in a 401k program with company match
Additional voluntary or legally-required benefits
Company
NTT DATA North America
NTT DATA, Inc. is a trusted global innovator of business and technology services.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
John Barr
Vice President - Insurance Strategy
Recent News
2025-12-05
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