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Akerman LLP · 2 hours ago

iManage Systems Analyst - Remote Option Available

United States

Full-time

Remote

Mid Level

3+ years exp

Akerman LLP is one of the nation’s premier law firms, seeking an experienced iManage Systems Analyst for its National Administrative Group. The role focuses on maintaining and supporting iManage technology, ensuring high performance and providing user support.

AdviceLegalTraining

Responsibilities

Install, configure, administer, maintain, document and support the Firm’s DMS technology, including but not limited to iManage Work 10, SPM, IRM, RAVN, Threat Manager, Microsoft SQL, RBRO Solutions tools, as well as integrations with other third party applications

Maintain best practices and analyze feature improvements within iManage and related tools, and provide analysis and recommendations accordingly

Perform recurring tasks required to maintain a healthy, high performance iManage environment

Document, test and deploy new releases of all iManage related software

Perform document imports and related support for attorneys joining the firm

Monitor document activity through the use of automated reporting tools

Provide advanced level troubleshooting and direct end user support for iManage and document related issues escalated by the Help Desk

Provide 24/7 support as part of the IT Department's on call procedures

Qualification

IManage administrationIManage Work 10RAVNMicrosoft SQLMicrosoft 365Customer serviceProblem solvingCommunication skillsProject management

Required

3 or more years of hands-on iManage administration with iManage Work 10 and RAVN

3 or more years of relevant experience in a medium or large law firm setting

Qualified candidates must be detail oriented, have excellent written and oral communication skills, the ability to manage project deadlines, excellent problem solving and customer service skills

The ability to work well under pressure in a fast paced, deadline intensive environment

Experience with Microsoft 365 Enterprise applications