Warner Bros. Discovery · 7 hours ago
CX Data & Insights Analyst
New York, NY
Full-time
Onsite
Mid Level
$63K/yr - $117K/yr
3+ years expWarner Bros. Discovery is a leading entertainment company known for its iconic content and beloved brands. The CX Data & Insights Analyst will play a crucial role in shaping AI strategy for the Customer Experience team by identifying and implementing AI/ML and automation opportunities to enhance operations and insights capabilities.
AdvertisingBroadcastingDigital EntertainmentDigital MediaFilm ProductionMedia and EntertainmentNewsPublishing
Responsibilities
Define and drive the AI/ML and automation roadmap for CX Data & Insights, aligning with broader CX and business objectives
Partner with CX, Tech, and Product teams to identify and deliver data and AI solutions that enhance operational efficiency, accuracy, and insight generation
Translate business needs into technical requirements for scalable data and AI products built on Salesforce, Snowflake, Databricks, and Looker
Direct and advise data engineers on the design, development, and optimization of data pipelines required to support CX data products and AI/ML initiatives
Oversee data quality, compliance, and governance processes across all CX data assets
Establish and track KPIs and OKRs to measure the success and impact of AI-driven initiatives
Promote adoption of data products by driving stakeholder engagement, enablement, and data literacy across CX teams
Qualification
Required
3-5 years of experience in product management, analytics, or data strategy, preferably within a data-rich or customer experience organization
Proven track record of delivering AI/ML or automation initiatives that improved efficiency, accuracy, or insight generation
Strong understanding of data engineering technologies (e.g., ETL/ELT, orchestration frameworks, APIs) and best practices for building reliable, scalable pipelines
Experience working with modern data platforms such as Salesforce, Snowflake, Databricks, and Looker
Ability to translate data science and engineering concepts into actionable business outcomes
Skilled at setting strategy, managing cross-functional projects, and influencing teams without direct authority
Excellent communication and stakeholder management skills, with the ability to align technical and non-technical partners around a shared vision
Benefits
Health insurance coverage
An employee wellness program
Life and disability insurance
A retirement savings plan
Paid holidays and sick time
Vacation
Company
Warner Bros. Discovery
Warner Bros.
10001+ employees
H1B Sponsorship
Warner Bros. Discovery has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (34)
2023 (47)
2022 (72)
2021 (82)
2020 (30)
Funding
Current Stage
Public CompanyTotal Funding
$17.5BKey Investors
JP Morgan
2025-12-05Acquired
2025-06-09Post Ipo Debt· $17.5B
2005-07-15IPO
Leadership Team
David Zaslav
President and CEO
Mark Thompson
CEO
Recent News
2025-12-31
2025-12-31
Company data provided by crunchbase