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CallRail · 3 days ago

Product Manager, Messaging

Atlanta, GA (Hybrid)

Full-time

Hybrid

Mid Level

3+ years exp

CallRail is seeking a highly motivated and strategic Product Manager to own the vision, strategy, and execution for their Text Messaging features. In this pivotal role, you will define the vision and roadmap for positioning Messaging as a primary lead engagement tool and collaborate closely with various teams to deliver high-impact features and improvements.

AdvertisingAnalyticsBusiness IntelligenceSmall and Medium Businesses

Comp. & Benefits

Responsibilities

Own the Product Strategy: Define, own, and champion the Text Messaging roadmap, ensuring tight alignment with core business goals, validated customer needs, and strategic partnership opportunities

Drive Platform Evolution: Own the strategic direction of CallRail's messaging platform, driving scalable design patterns and ensuring feature parity and consistency across all workflows and established call features

Lead Discovery and Insight: Conduct comprehensive discovery, including interviews with customers and stakeholders, to validate pain points and deeply inform innovative solution design

Define and Specify Work: Write clear, concise, and actionable Epics, User Stories, and Acceptance Criteria, always balancing technical context with maximum customer value

Manage the Backlog & Execution: Prioritize and manage the daily workflow and backlog with a sprint team of engineers and designers, ensuring the execution meets the timing needs of the market

Execute Cross-Functional Delivery: Drive end-to-end feature delivery by collaborating closely with Engineering, Design, Partnerships, and Go-to-Market teams

Ensure Adoption & Launch Success: Partner with GTM teams (Marketing, Sales, and Customer Experience) to ensure smooth, successful launches, robust user education, and widespread feature adoption

Define and Track Success: Continuously monitor success metrics, product health, and user feedback to refine and evolve the offering, and report regularly on findings and next steps

Be the Domain Expert: Stay ahead of the curve on omni-channel technologies and communication trends and serve as the primary representative for the Messaging domain during planning cycles and executive updates

Qualification

Product ManagementOmni-channel toolsMarketing analyticsB2B SaaSAgile methodologyAPI documentationProduct management toolsPrioritization skillsCommunication skillsCollaboration skills

Required

3+ years of experience as a Product Manager, with a strong focus on omni-channel tools, marketing analytics, or platform-oriented work

Strong technical depth, comfortable reading API documentation, and meticulously scoping technical edge cases with engineering partners

Experience delivering B2B SaaS products, especially with tools supporting marketing analytics, communication, or customer engagement platforms

Demonstrated ability to define and prioritize work with clarity, balancing business and complex user needs along with technical feasibility

Direct experience working within Agile teams and successfully collaborating with engineers and designers in fast-paced, iterative environments

Exceptional written and verbal communication skills, capable of articulating product concepts and influencing stakeholders across all roles and seniority levels

Familiarity and proficiency with product management and analytics tools (we use: Jira, Confluence, Miro, Looker, Fullstory, and Figma)