Rockland Trust · 2 months ago
Branch Manager II Pembroke Branch
Pembroke, MA, United States
Full-time
Onsite
Mid, Senior Level
$80K/yr - $90K/yr
2+ years expRockland Trust is a well-established banking institution dedicated to community service and customer satisfaction. The Branch Manager will lead a team to drive branch success, ensuring a positive customer experience and achieving sales and service standards.
Payments
Responsibilities
Take responsibility for managing a midsize retail banking center or specialty branch
Manage and grow existing branch locations designated as Transaction Branch or Business Focus Hub Branch locations
Develop and maintain effective lobby management and customer outreach efforts to enhance the customer experience both in and outside of the branch
Regularly meet with employees to ensure that they are trained and motivated toward achieving sales and service standards, using a needs-based consultative sales approach
Conduct employee skills and results coaching in order to meet or exceed all customer experience, sales, and financial goals
Foster and nurture a positive climate of teamwork, leading by example to inspire confidence, respect, and loyalty
Generate strong core growth results in existing branch location Select and develop quality employees through observational coaching sessions, joint sales calls, defined sales activities, and consultative customer sales tools; track, document, and report sales performance
Take responsibility for ensuring that customers consistently receive a world class customer experience with every branch staff interaction whether in person, over the phone, or through digital channels
Utilize strong outside calling skills, ability to network in your market community, and online networking tools to focus on retention and cross-selling of existing business customers as well as prospecting new business
Proactively demonstrate and foster a ‘High Tech, High Touch’ environment by demonstrating technology and self-service channels with new and existing customers, promoting ATM, online banking, and mobile banking alternatives
Partner with and refer business to all lines of business partners, including but not limited to Business Banking, Commercial, Cash Management, Mortgage, Wealth Management, and Investment
Maintain the operational integrity of the bank, ensuring that proper controls are maintained over all branch operational processes and regulatory requirements
Act as an ambassador of the bank by actively promoting the bank through CRA activities, participating in community events, and becoming an active member of a key business non-profit organization in your market area
Demonstrate our core values and ensure the delivery of our core customer promises; respect, promote, and value diversity
Assume additional responsibilities as assigned by Senior Management
Qualification
Required
The ideal candidate should possess Retail Banking experience in a sales environment with strong supervisory experience
Minimum of 2 years of previous retail banking or retail sales management experience
Outstanding verbal and written communication skills with strong leadership ability
Thorough understanding around the requirements for a successful sales and service organization
High level of professionalism, and ability to perform in an ethical manner in all transactions and interactions
Ability to work within normal office requirements, with long periods of standing and continuous customer support
Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate
Ability to successfully complete our training program
Preferred
College degree in business or finance, or equivalent experience
Benefits
Health Insurance
Dental Insurance
Vision
Pet Insurance
401K retirement
Long Term Disability & Life Insurance
Child Care Reimbursement
Tuition Assistance for graduate and undergraduate programs
An award winning wellness program
Company
Rockland Trust
Rockland Trust is a small community bank that is FDIC insured and has over 80 locations.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1986-05-23IPO
Leadership Team
Jeffrey Tengel
Chief Executive Officer
Edward Jankowski
Chief Technology and Operations Officer
Recent News
2025-11-07
2025-10-28
Morningstar.com
2025-09-19
Company data provided by crunchbase