Senior Director, Client Service (B2B) jobs in United States
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Bounteous · 2 hours ago

Senior Director, Client Service (B2B)

positionUnited States
timeFull-time
remoteRemote
seniorityDirector/Executive
money$136K/yr - $182K/yr
date10+ years exp

Bounteous is seeking a Senior Director, Client Service with a background in the United States B2B sector to join their growing team. The role involves overseeing a portfolio of strategic accounts, developing client relationships, and guiding cross-functional teams to create impactful customer experiences.

Brand MarketingConsultingInformation ServicesInformation TechnologyInternetWeb Design
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H1B Sponsor Likelynote

Responsibilities

Oversee, grow, and continuously expand a portfolio of key strategic diversified accounts, comprising $8-15MM in revenue
Develop and maintain strong client relationships; serve as the key liaison with executive leaders and senior stakeholders
Intimately understand the client’s brand and business; identify long term goals and key objectives
Partner with clients and internal teams to create creative, rich, relevant customer experiences that drive results
Guide cross-functional teams from initiation through to completion
Promote Bounteous’ integrated solutions to clients; consistently demonstrate agency value, proactively communicate additional agency capabilities and offerings to grow the scope of business and establish long-term partnerships
Collaborate with practice and competency leaders to deliver best-in-class solutions
Develop and manage strategic account management plans that establish relationships enterprise-wide, identify and mitigate threats, uncover opportunities, and raise our strategic role with client business leaders
Understand, articulate, and manage the full range of client concerns; consistently score highly on quarterly client satisfaction surveys
Oversee new Statement of Work kickoffs and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development
Understand the scope of programs as defined by the business requirements and budget process
Partner with Program Delivery to ensure work is delivered to clients' satisfaction; confirm revenue forecasts are accurate and maintained within Salesforce
Take a proactive approach to self-development; identify opportunities for growth, improvement, and enhancement
Travel (up to 60%) to meet client stakeholders, build relationships, and expand into other buyers within client organizations

Qualification

B2B account leadershipClient relationship managementStrategic business growthProfessional services experienceFinancial services experienceMatrix organization experienceCommunicatorPeople management experienceVerbalConflict resolution skillsNegotiation skillsPresentation skillsWritten communication

Required

Background in the United States B2B sector (industrial, manufacturing, logistics, distribution, agriculture, transportation, and/or automotive)
Strong strategic thinker with experience operating as a leader of client relationships
Proven success driving business growth
Oversee, grow, and continuously expand a portfolio of key strategic diversified accounts, comprising $8-15MM in revenue
Develop and maintain strong client relationships; serve as the key liaison with executive leaders and senior stakeholders
Intimately understand the client's brand and business; identify long term goals and key objectives
Partner with clients and internal teams to create creative, rich, relevant customer experiences that drive results
Guide cross-functional teams from initiation through to completion
Promote Bounteous' integrated solutions to clients; consistently demonstrate agency value, proactively communicate additional agency capabilities and offerings to grow the scope of business and establish long-term partnerships
Collaborate with practice and competency leaders to deliver best-in-class solutions
Develop and manage strategic account management plans that establish relationships enterprise-wide, identify and mitigate threats, uncover opportunities, and raise our strategic role with client business leaders
Understand, articulate, and manage the full range of client concerns; consistently score highly on quarterly client satisfaction surveys
Oversee new Statement of Work kickoffs and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development
Understand the scope of programs as defined by the business requirements and budget process
Partner with Program Delivery to ensure work is delivered to clients' satisfaction; confirm revenue forecasts are accurate and maintained within Salesforce
Take a proactive approach to self-development; identify opportunities for growth, improvement, and enhancement
Travel (up to 60%) to meet client stakeholders, build relationships, and expand into other buyers within client organizations

Preferred

5+ years of account leadership as a client partner, client service executive, engagement lead, and/or account management experience
10+ years of experience in the professional services and/or consulting industry
5+ years of relevant experience in the U.S. B2B sector (industrial, manufacturing, logistics, distribution, agriculture, transportation, and/or automotive), either client-side or as a trusted advisor
Experience with the U.S. financial services sector (banking, wealth management, insurance, and fintech) a plus
Demonstrated success strategically growing portfolios and expanding client accounts
Strong business acumen; proven ability to think strategically about business, customer experience, and technical challenges; an entrepreneurial approach to finding new growth levers for the business
Skilled at managing multiple clients in an ever-changing environment
Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships
Outstanding executive presence, presentation, and negotiation skills; the ability to inspire, engage, partner with, and influence senior leadership
Excellent verbal and written communication skills
Strong conflict resolution and negotiation skills
Experience leading and operating in a matrixed organization
Prior people management/mentorship experience
Experience managing relationships in leveraging a global delivery team
BA/BS degree or equivalent consulting agency experience preferred
Ability to travel and work on-site with clients 60% of the time

Company

Bounteous

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Bounteous is a digital experience consultancy that helps companies deliver transformational brand experiences.
dateFounded in 2003
location
Chicago, Illinois, USA
people-size1001-5000 employees
web-link
http://www.bounteous.com

H1B Sponsorship

Bounteous has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (9)
2023 (5)
2022 (14)
2021 (11)
2020 (18)

Funding

Current Stage
Late Stage
Total Funding
unknown
Key Investors
New Mountain Capital
2021-08-03Private Equity

Leadership Team

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Keith Schwartz
Chief Executive Officer
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Michael Twedell
Senior Vice President, Growth
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