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Foundever · 1 month ago

Director Inside Sales

United States

Full-time

Remote

Director/Executive

8+ years exp

Foundever is a global leader in the customer experience (CX) industry, supporting over 750 leading brands with innovative solutions. The Director of Inside Sales will lead the Inside Sales function to drive pipeline growth through demand-generation and targeted outbound prospecting, ensuring effective collaboration between Marketing and Sales.

AdvertisingConsultingCustomer ServiceOutsourcing

Responsibilities

Lead a marketing owned Inside Sales team (Inside Sales Managers and BDRs) responsible for outbound prospecting and Marketing Acquired Lead follow-up

Set, track, and optimize KPIs including MQLs, MQL-based meetings, meeting acceptance rates, and outreach quality

Drive organizational design, resource planning, coverage models, and compensation alignment in partnership with HR, Compensation, and regional leadership

Enable execution across the dual motion of demand-generation activation and Sales-directed prospecting

Activate global demand-generation programs and vertical campaigns within the ABM framework (1: Many, 1: Few, 1:1)

Ensure timely, high-quality follow-up on inbound leads, event leads, digital engagement, and 3rd-party programs

Guide personalization through account and contact research using Marketing-provided messaging and cadence content

Support targeted outbound prospecting to Sales Tier 2 accounts

Maintain strong awareness of CX/BPO market dynamics, vertical trends, and customer buying cycles

Equip Inside Sales to articulate Foundever’s value propositions to industry-specific personas

Ensure effective daily execution in Salesloft as the primary operating system for cadences, personalization, and integrated email outreach

Use Salesforce as the system of record for lead routing, attribution, and meeting documentation, supported by Marketing Operations & Technology, Sales Operations, and the Global Salesforce team

Leverage LinkedIn Sales Navigator for research and LinkedIn-based engagement and use Market Intelligence and intent data to support account prioritization

Use funnel, activity, and conversion metrics to assess performance and guide continuous improvement

Diagnose challenges across demand-generation and Sales-directed motions and implement data-driven solutions to improve productivity and quality

Partner with Global Revenue Marketing teams—including Campaign Strategy & ABM, Marketing Operations & Technology, Market Intelligence, and Creative Services—to activate programs and prioritize accounts

Collaborate with Local Marketing and Local Events teams across demand markets to support regional activation and event follow-up

Align with Demand Market Sales and Global Sales to ensure coverage and outreach reflect commercial priorities

Build scalable processes for cadences, lead follow-up, qualification workflows, and handoff to Sales

Maintain standards for personalization, message relevance, SLA adherence, and system hygiene

Qualification

Inside Sales LeadershipDemand Generation ActivationSalesforceData-Driven Decision MakingBPO KnowledgeSalesloftLinkedIn Sales NavigatorProcess OptimizationOrganizational EvolutionStrategic ThinkingProblem-SolvingCollaborationCommunication

Required

8+ years of experience in Inside Sales, Demand Generation, Marketing, or related fields, with demonstrated leadership in scaling a marketing owned Inside Sales/BDR function

Bachelor's degree in business administration, Marketing, Communications, or a related field

Demonstrates strategic thinking by translating marketing and commercial priorities into clear Inside Sales execution plans

Provides data-driven leadership using funnel metrics, activity insights, and performance trends to guide decisions and drive accountability

Acts as a change agent, improving processes, enabling new technologies, and supporting organizational evolution within Global Revenue Marketing

Collaborates effectively with Global Revenue Marketing teams, Local Marketing and Events, and Sales partners to ensure aligned priorities and coordinated activation

Applies strong problem-solving skills to simplify complexity, improve workflows, and resolve challenges across global markets