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Relation Insurance Services · 14 hours ago

Account Manager - Commercial Lines

Owings Mills, MD

Full-time

Onsite

Mid, Senior Level

$43K/yr - $93K/yr

5+ years exp

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. The Account Manager manages the overall client relationship by providing strategic advice on coverage, risk management, and business needs, ensuring that the client's insurance program aligns with long-term goals and growth plans.

ConsultingEmployee BenefitsFinancial ServicesInsuranceRetirement

Responsibilities

Serves as the main point of contact for the clients, addressing inquiries, providing guidance on appropriate coverage changes and contractual requirements, and educating clients on policy exclusions and exposures

Partners in the strategic development of insurance plans tailored to client needs

Acts as field underwriter and authorized representative of the insurance carriers to assess and bind coverage as appropriate

Strategically manages the remarketing of renewals to ensure high account retention rates

Oversees the preparation of client proposals, including submissions, loss evaluations, and risk analyses, ensuring timely and accurate quotations and policies. Communicates various billing and invoicing options

Prepares comprehensive summaries of insurance and schedules, accurately producing binders, certificates, policies, endorsements, and other related documents to support client needs

Assists clients in submitting first reports of claims by obtaining adjusters and/or arranging a visit from a member of the claims team. Facilitates the prompt response from carriers and their staff in order to expedite claim settlements

Conducts thorough policy reviews during renewals and audits, verifying accuracy and ensuring necessary corrections are executed. Proactively communicates significant audit discrepancies to clients and determines further action

Reviews cancellation requests, determining reasons and attempting to retain client accounts while maintaining the company’s financial integrity

Stays informed about industry developments, new products, legislation, coverage options, and technological advancements to continuously enhance knowledge, performance, and client services

Recommends process improvements as needed

Quickly identifies and resolves complex client service issues

Performs other projects, duties, and tasks, as assigned

Qualification

PropertyCasualty LicenseCommercial Lines ExperienceInsurance DesignationsAnalytical SkillsMicrosoft Office ProficiencyInsurance Market KnowledgeBilingual (Spanish/English)Presentation SkillsWritten Communication SkillsVerbal Communication Skills

Required

A Property and Casualty License from state of domicile is required and must be maintained

High school diploma or equivalent required

Minimum 5 years account management experience in the insurance industry with a focus on commercial lines of coverage is required

Strong analytical and mathematical skills

Strong PowerPoint and presentation skills for both in-person and teleconference/webinar sessions

In-depth understanding of advanced commercial lines of coverage with the ability to advise clients concerning their complex insurance needs

Excellent written and verbal communications skills are required to maintain effective relationships with clients, co-workers, carriers, vendors and others

Proficient skills in Microsoft Office (primarily Excel and Word). Must be computer literate with the ability to learn new software applications

Intermediate to advanced knowledge of insurance markets, products, services, insurance ratings and underwriting procedures

Must have a valid driver's license, the ability to travel to client sites and a reliable source of transportation