Talkdesk · 4 hours ago
Manager, Solutions Engineering - Healthcare and Life Sciences (HLS)
United States
Full-time
Remote
Mid, Senior Level
$164K/yr - $247K/yr
3+ years expTalkdesk is a cloud contact center leader focused on redefining customer experiences. They are seeking an experienced Manager for Solutions Engineering in Healthcare and Life Sciences to lead a team of Solutions Engineers, drive growth strategies, and collaborate with internal teams to ensure customer success.
Artificial Intelligence (AI)Cloud ComputingCRMCustomer ServiceSaaS
Responsibilities
Lead a Solution Engineering team that develops and executes on go-to-market strategies to increase market penetration including driving customer facing activities, hiring, onboarding, and retaining our Solutions team
Partner with the HLS Sales leader to lead and drive the HLS business growth through identification of opportunities aligned with Talkdesk solution differentiators and strategic imperatives
Bring a growth-oriented Presales perspective to opportunity qualification and pursuit for the HLS team
Grow and develop the Global Solutions team. Hire to your team’s growth plan. Identify process and operational improvements for our organization then lead those projects through to success. Set visionary goals for teams that uplevel the entire SE organization
Nurture and be the role-model of a positive outlook, can-do attitude and growth mindset, while leading and keeping the SEs motivated in a fast paced and ever changing environment
You must exhibit leadership qualities that inspire collaboration and trust to influence multiple stakeholders to support Talkdesk’s global sales strategy. You will drive that strategy by building and maintaining strong relationships with a diverse set of internal and external constituencies including senior level executives, sales, professional services, other value add teams in Global Solution Engineering and more. You will co-develop a shared vision with these teams and influence all stakeholder groups as a change agent
Partner with internal teams such as Product, Engineering,Support, etc. to assure timely delivery of feature requests, bug fixes and support requests
Qualification
Required
Proven background in presales, customer-facing technical consulting, or customer-facing solutions architecture
Ability to combine business storytelling and executive presence with technical expertise
Experience in coaching and mentoring Solutions Engineers
Ability to have value-driven conversations with customers and partners
Experience in discovering and designing compelling solution demonstrations
Ability to develop problem-solving solution architectures
Experience in collaborating closely with Sales, Product, and Partner teams
Ability to define and execute a go-to-market strategy focused on acquiring new logos and expanding presence within the healthcare and life sciences segment
Leadership qualities that inspire collaboration and trust
Ability to influence multiple stakeholders to support global sales strategy
Experience in building and maintaining strong relationships with a diverse set of internal and external constituencies including senior level executives
Ability to co-develop a shared vision with teams and influence all stakeholder groups as a change agent
Experience in partnering with internal teams such as Product, Engineering, Support, etc
Preferred
At least 3 to 5 years of experience in leading Sales Engineering teams, as a member of the Sales leadership is required
Strong knowledge of Healthcare Industry including knowledge of Epic and Athena Health Systems are preferred
Large enterprise software experience is preferred- including Contact Center Applications (Nice, Genesys), Salesforce, Oracle/Netsuite or ERP, Workforce management applications strongly preferred
Executive presence and a coaching mentality is a must
Knowledge of AI Systems. You must be willing to get AI certification
Benefits
Health Insurance : Medical, Dental, Vision, Life and Disability Insurance, Employee Assistance Program (EAP).
Retirement Benefits : 401(k) plan
Paid Time Off : Talkdesk offers an uncapped paid time off program, subject to manager approval and consistent with business needs.
Paid Holidays : Talkdesk offers 14 paid holidays each year.
Paid Sick Leave : Employees have uncapped paid time off, subject to manager approval and consistent with business needs.
Company
Talkdesk
Talkdesk offers an enterprise contact center platform that allows companies to make the customer experience a competitive advantage.
1001-5000 employees
H1B Sponsorship
Talkdesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$592.45MKey Investors
Transpose Platform ManagementViking Global InvestorsSalesforce Ventures
2025-09-01Debt Financing· $95M
2021-08-12Series D· $230M
2020-07-23Series C· $143M
Leadership Team
Tiago Paiva
Founder and CEO
Munil Shah
Chief Technology Officer
Recent News
2025-12-09
2025-12-09
Company data provided by crunchbase