Granite Telecommunications · 1 day ago
Solutions Success Manager
Quincy, MA
Full-time
Onsite
Entry, Mid LevelGranite Telecommunications is seeking a Solutions Success Manager whose primary focus will be to implement network designs into existing customer architectures. The role involves facilitating technical calls, documenting connections, and ensuring customer satisfaction throughout the account lifecycle.
Business DevelopmentFitnessTelecommunications
Responsibilities
Implement new network architecture with Granite products to customer satisfaction
Lead/Drive technical calls with customers regularly with other Granite resources/teams
Document agendas, deliverables, diagrams, configurations, and the like
Assist customers in any new initiatives, moves, adds, or changes for account lifecycle
Facilitate troubleshooting or problem solving as challenges arise
Steer customer into best practice operatives within Granite’s advanced data/network services
Coordinate resources to help support all technical aspects of a customer’s needs
Answering product related queries in a timely manner
Support customer onboarding of new technology by walking them through new portals, services or reporting features
Perform Heath Checks on the customer's solution
Qualification
Required
NOC experience, Jr Network Engineering background preferred
Strong troubleshooting skills and experience
Strong communication and interpersonal skills
Demonstrated ability to drive technical aspects of new deployments or initiatives
Good critical thinking and problem-solving skills
Hands on networking experience in Routing/Switching
Working knowledge of networking principles: NAT, DHCP, MPLS networks, and SDWAN concepts
Functional understanding/experience in IP Voice and SIP messaging standards/principals
A self-starter capable of adapting quickly and being decisive
Preferred
N+ Certification
CCNA Preferred
Fortinet NSE1 – 4 or equivalent Preferred
Juniper /Mist AI Certification preferred
Company
Granite Telecommunications
Granite is a leading communications services provider for businesses with multiple locations.
Founded in 2002
1001-5000 employees
H1B Sponsorship
Granite Telecommunications has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (17)
2023 (11)
2022 (11)
2021 (5)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$4.85M2016-06-06Grant· $0.6M
2016-03-29Series Unknown· $4.25M
Leadership Team
Mark Palmer
VP - Managed Services
Brad Dupee
Head of National Channel Sales
Recent News
2025-12-17
2025-12-11
GlobeNewswire
2025-12-10
Company data provided by crunchbase