Apply on Employer Site

Spectrum · 2 months ago

Operations Specialist I, Community Solutions (On- Site, Stamford)

Stamford, Connecticut

Full-time

Onsite

Entry, Mid Level

2+ years exp

Spectrum is a company focused on telecommunications services, and they are seeking an Operations Specialist I for their Community Solutions team. This role involves managing MDU contracts, ensuring compliance, and supporting various administrative tasks to enhance customer experience.

Digital EntertainmentInternetTelecommunications

No H1B

Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience

Develop, implement, manage and maintain a formal MDU contracts administration and database program for Right-of-Entry (ROE) and Bulk agreements

Manage all contract files and databases to ensure their accuracy and completeness to allow for proper risk analysis

Prepare documentation for ROE and Bulk agreements for new and existing properties based on established strategic, financial, legal and operational criteria

Monitor and evaluate project activity and report on progress to managers and leadership

Provide administrative and technical support such as scheduling, procurement, preparing presentations, monitoring time lines, and act as liaisons to various departments and organizations

Review and approval of contracts prior to obtaining signature from authorized signatory in compliance with all Charter policies and procedures

Prepare various Owner and customer communications related to contracts and services such as proposals, letters and other client correspondence

Create and administer policy and procedures for termination notices to lost properties and managing conversions of properties to and from bulk services in compliance with required notification requirements

Responsible for tracking all door fees and revenue sharing obligations, preparing and submitting requests for payment and sending same to owners. Work as a liaison with MA finance team on Owner payments including tracking, budgeting and forecasting

Prepare, notarize and record contracts, easements, memorandum and other recordable instruments. Act as a liaison to each county to represent Charter to these agencies in a positive, professional and efficient manner

Responsible for submitting, tracking, validating and monitoring the proper execution and notarization of all contracts presented to the authorized signatory

Responsible for inputting new and updating existing Bulk rates in billing system, maintaining bulk database and sending bulk rate increase notifications

Responsible for the timely processing of commission chargebacks on any contracts that are in default per company policy

Cross functional liaison between MA/Region/Division and Corporate

Create and update an abstract form for each property file that contains key notice and other property information

Create an abstract form and process for each new contract to ensure timely dissemination of key contract terms and conditions to impacted internal departments

Responsible for actions related to competitive responses such as contract violations or termination of service which include leading project calls and communication with property owners, management and Charter Legal team

Supports marketing team with contract and complex information at all times to protect Charter interests and investment

Responsible for requesting and securing Certificates of Insurance from Corporate as needed and forwarding a copy to client

Track and ensure resolution of any contractual issues that impact our client relationships

Corresponding and maintaining relationships with clients and their utility consultants

Attend MDU and related association functions, including appropriate trade show participation as requested

Provide general assistance to management and MDU AE's, as required including ongoing coaching, and training of AE's to insure contract process compliance

Supports marketing team with contract and complex information at all times to protect charter interests and investment

Generate and validate commission reports from Sales Force for payroll processing

Provide training of Contract Specialists

Develops databases or reports and provides feedback on existing reports and databases and make assessments or recommendations as requested

Perform other duties as requested by supervisor

Qualification

Microsoft OfficeTelecommunications lawsCable billing systemsReal Estate experienceContract managementAnalytical skillsProfessional judgmentEffective communicationOrganizational skillsNegotiation skills

Required

Ability to read, write, speak and understand English

Demonstrated in-depth knowledge of Microsoft Office applications required, e.g. Excel, Word and PowerPoint

Knowledge of telecommunications laws and regulations

Knowledge of cable billing systems (such as ICOMS)

Effective verbal and written communication skills required

Ability to interact proficiency with peers, clients and other professionals

Ability to initiate and bring closure to negotiations at an executive level is essential

Ability to exercise accurate professional and legal judgment

Ability to communicate with all levels of company employees, vendors/service providers, customers and prospective customers

Demonstrated effective analytical and financial ability, strong organizational skills

Ability to prioritize assignments according to timelines and importance of task

Ability to maintain poise and professional demeanor in stressful situations

Bachelors' degree in business or equivalent Industry or contract experience

Real Estate or Telecom Industry Experience - 2-4

Preferred

Experience with automated reporting and analysis applications preferred - 2-4

Experience with contracts strongly preferred - 2-4

Benefits

A comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

Company

Spectrum

Glassdoor3.3

Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.

Founded in 1989

Stamford, Connecticut, USA

10001+ employees