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Firestone Complete Auto Care · 1 month ago

Professional Service Manager

Reynoldsburg, OH

Full-time

Hybrid

Mid Level

$20/hr - $30/hr

4+ years exp

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas, operating over 2,200 stores across North America. The Professional Service Manager will manage customer relationships, oversee the hiring and training of technicians, and ensure exceptional customer satisfaction while driving sales in the automotive service environment.

Automotive

No H1B

Responsibilities

Assign and schedule work duties to auto service staff according to individual skill level

Serve all automotive service needs of customers

Oversee the hiring and training of an effective auto service team

Ensure high teammate retention

Maintain compliance with quality standards

Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up

Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty

Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations

Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop

Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation

Qualification

Automotive repair knowledgeCustomer relationship managementTeam leadershipInventory managementProblem solvingRecruitment skillsWillingness to learnCommunication skills