PGA TOUR Superstore · 2 hours ago
Retail Front-End Department Head
Arlington, TX
Full-time
Onsite
Mid Level
$18.50/hr - $21.25/hrPGA TOUR Superstore is one of the fastest growing specialty retailers, dedicated to creating a family culture for their associates. The Front-End Department Head is responsible for delivering the best possible customer experience through efficient management of the Club Services Desk and Front-End operations, ensuring compliance with company standards and enhancing customer satisfaction.
E-CommerceGolfSportsTennis
Responsibilities
This role is responsible for supporting and overseeing all Club Services and Front-End operations
This role acts as the expert of the assigned department(s) by providing valuable input into operational and merchandising decisions to the Sales and Service Manager (SSM) to drive sales and elevate the Customer experience
Accountable for executing the role of a Starter (greeter) when not actively engaged in supporting Services or Front-End operations. The Starter plays a crucial role in ensuring Customers receive a warm greeting, offering guidance on product locations, coordinating with Associates to meet Customers in specific departments, and effectively managing traffic flow
Clear communication through directing on-floor work assignments and providing specific departmental training for all Associates
Participate in weekly department walks with the SSM to evaluate the state of the business and create worklist for self/department Associates that align with their strengths. Additionally, follow up with the SSM on the execution of all assigned tasks
Assist in keeping Front-End and Services merchandise presence at a premiere stock and visual level to drive sales and the Customer experience
All Club Services and Front-End areas, equipment, and supplies are always clean, organized, and operational
All Club Services and Front-End programs, promotions, and procedures are consistently executed/maintained
Responsible for but not limited to basic club repair duties, G&T App Management (Creating Orders, maintaining queue, etc.), retrieving BOPIS orders for customers and processing through the OMS, processing trade-ins as they arrive, retrieving Special Orders that have arrived, answering Customer phone calls, execution of Cleaning & Equipment Maintenance Checklist, re-gripping clubs, re-shafting clubs, club extensions and cut downs, Loft & Lie adjustments, and cleanliness of the Services area
Ensure compliance with all Loss Prevention policies and procedures to maintain store inventory accuracy and a safe and secure workplace
Demonstrate a culture of ethical conduct, safety, and compliance
Responsible for opening and closing the store at times without additional leadership presence. Responsibilities include but not limited to cash handling procedure, deposits, Customer escalation, opening/closing procedures, providing task direction to all departments, maintain brand/merchandising standards across entire store, drive Customer experience and Associate/Customer safety
Qualification
Required
Candidates must have strong listening and interpersonal skills
They must possess good verbal and written communication skills and be able to communicate cross-functionally
Candidates communicate expectations and standards to execute Company programs
Candidates must possess basic computer skills with a working knowledge of Microsoft Office Suite, including Outlook
Candidates must possess the skills to manage conflict, lead conflict resolution and hold others accountable
Ability to quickly learn business acumen with appropriate training
Candidates must be able to organize multiple priorities to ensure that resources are properly allocated to meet objectives
Candidates must be able to lead by example and, through daily actions, enforce a high standard of Customer service
Candidates must lead with a Servant Leadership approach
High School Diploma or equivalent and retail experience preferred
Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead
Must be able to work a flexible work week, and work nights, weekends, and holidays depending on business needs
Preferred
High School Diploma or equivalent and retail experience preferred
Company
PGA TOUR Superstore
PGA TOUR Superstore is the official online store of the PGA TOUR which sells golf and tennis items. It is a sub-organization of AMB Group.
Founded in 2003
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$9M2011-05-09Series Unknown· $9M
Leadership Team
M
Matthew Prater
Chief Financial Officer
Recent News
The Philadelphia Inquirer
2025-10-30
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2025-10-23
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2025-10-23
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