Ncontracts · 2 hours ago
Desktop Support Technician
Nashville, TN
Full-time
Hybrid
Mid Level
$60K/yr - $65K/yr
3+ years expNcontracts is a leader in integrated risk management and compliance solutions for financial institutions. They are seeking an IT Support Engineer to provide comprehensive technical support, both on-site and remotely, ensuring seamless technology operations for employees across various systems and devices.
B2BBankingComplianceCyber SecurityFinanceFinancial ServicesFinTechProfessional ServicesSaaSSoftware
Responsibilities
Provide on-site technical support at Nashville HQ during business hours (8x5 schedule)
Deliver remote support to distributed team members across multiple time zones
Install, configure, and maintain end-user computing devices (laptops, desktops, mobile devices)
Manage Windows and macOS environments including system updates and security patches
Support Microsoft 365 applications, collaboration tools, and productivity software
Troubleshoot network connectivity issues and coordinate with network vendors
Maintain inventory of IT assets and equipment lifecycle management
Image and deploy new employee workstations using standardized configurations
Provide technical support for conference rooms, AV equipment, and collaboration tools
Document support procedures and maintain knowledge base articles
Escalate complex technical issues to appropriate teams or vendors
Support security initiatives including endpoint protection and compliance scanning
Assist with IT onboarding and offboarding processes
Qualification
Required
3+ years of experience in IT support or help desk environments
Associate degree in Information Technology or equivalent experience
Strong knowledge of Windows 10/11 and macOS operating systems
Experience with Microsoft 365 administration and troubleshooting
Understanding of networking fundamentals (TCP/IP, DNS, DHCP)
Hardware troubleshooting skills for desktops, laptops, and mobile devices
Excellent customer service and communication skills
Ability to work independently and prioritize multiple support requests
Experience with IT service management tools (ServiceNow, SolarWinds, Jira Service Management, etc.)
Preferred
Professional certifications (CompTIA A+, Network+, Microsoft certifications)
Experience with endpoint management tools (Microsoft Intune, JAMF)
Knowledge of Active Directory and group policy management
Understanding of cybersecurity best practices for endpoint protection
Experience supporting remote workforce and collaboration technologies
ITIL Foundation certification or familiarity with ITIL processes
Benefits
Responsible PTO Plan that meets or exceeds state and local medical and family leave laws
11 paid holidays
Community and social events to keep you connected and engaged
Mental Health Benefits
Medical, Dental and Vision insurance
Company-paid Group Life Insurance, Short- and Long-Term Disability
Flexible Spending Account & Health Savings Account
Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice
Pet Insurance
401 (k) with company match with eligibility on Day 1 of employment
2 Paid Volunteer Time Off Days
And much more!
Company
Ncontracts
Ncontracts is a provider of risk management and compliance solutions for financial services companies.
201-500 employees
H1B Sponsorship
Ncontracts has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (4)
2021 (4)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
$1.07M2020-01-23Acquired
2015-05-12Private Equity
2014-07-11Seed· $0.1M
Leadership Team
Michael Berman
Chief Executive Officer
Jonathan Goody
Senior Vice President Of Sales
Recent News
Business Wire
2025-10-21
2025-10-21
Company data provided by crunchbase