Vision Government Solutions, Inc. ยท 3 days ago
IT/Infrastructure Operations Engineer
United States
Full-time
Remote
Senior Level
5+ years expVision Government Solutions, Inc. is a leading GovTech firm providing market leading software to the public sector throughout the United States. The IT Operations/Infrastructure Operations Engineer is responsible for managing application operations, troubleshooting complex systems, and ensuring security and compliance in customer environments.
ComputerConsumer ElectronicsElectronicsGovernmentInformation TechnologySoftware
Responsibilities
Own application operations for our software for hosted customers: installs, upgrades, configuration, and break/fix
Design and scale environments: help evolve our hosted architecture to support growth, performance, and resilience; contribute innovative ideas to simplify operations and improve scalability
Troubleshoot end-to-end: Windows Server, SQL, IIS, event logs, TLS/certificates, DNS, firewalls, networking, and app-level logs
Administer SQL Server: backup/restore, performance tuning, security, and maintenance jobs
Deploy & release: plan and execute customer rollouts; script repeatable installs with PowerShell/Ansible; validate, and document changes
Monitor & improve reliability: build dashboards/alerts, capacity plans, and runbooks; drive root-cause analysis and preventive actions
Customer engineering: join escalations from Support, engage on calls, and write clear KBs/postmortems
Security & compliance: manage least-privilege access, patching, vulnerability remediation, certificate lifecycle
Network & firewall support: VPNs, site-to-site tunnels, NAT, ACLs, WAF/load balancers; packet capture and analysis when needed
Collaborate cross-functionally: partner with Developers to reproduce issues, interpret stack traces, validate fixes, and improve observability
Qualification
Required
5+ years administering Windows Server in production (AD/Group Policy, DNS, DHCP, IIS, Windows services, Task Scheduler, PerfMon/Event Viewer)
Strong Microsoft SQL Server experience (T-SQL, performance tuning, backups/restore, HA/DR concepts, security/roles)
Networking & firewalls fundamentals: TCP/IP, subnetting/VLANs, VPN (IPsec/SSL), NAT, routing basics, TLS/PKI, and practical firewall rule management
Scripting/automation with PowerShell or Ansible and comfort with CLI tools
Production troubleshooting mindset: hypothesis-driven debugging, clear incident communication, and bias for action
Customer empathy and excellent written/verbal communication; ability to translate technical issues into business impact
Willingness to work off-hours for scheduled maintenance windows
Preferred
Public Cloud Operations (Azure preferred): compute, storage, networking, monitor/log analytics
Observability: experience with DataDog, Grafana, Zabbix, Windows Event Forwarding, Sysmon, or similar monitoring and observability tools
Web stack: IIS, URL rewrite, reverse proxying, load balancing, HTTP/HTTPS internals; tools like Fiddler/Postman/cURL/Wireshark
Virtualization: Hyper-V/VMware/Nutanix; network, compute, storage performance basics
Security: MFA/SSO (SAML/OIDC), ADFS/Entra ID, hardening/benchmarking (CIS), EDR/AV operations, Okta, Microsoft 365
Certifications: Microsoft (Windows/SQL/Azure), Network+/Security+, or vendor firewall certs (Fortinet/Palo Alto) are a plus
Benefits
Health, dental, vision insurance
HSA and FSA options
Paid vacation and sick time
401(k) plan with matching contributions
Employer paid short term and long-term disability insurance and group term life insurance
Access to our EAP (Employee Assistance Program)
Company
Vision Government Solutions, Inc.
Since 1975, Vision Government Solutions has been providing the highest quality Appraisal Services and CAMA Software in the industry to assessing departments located throughout the United States.
Founded in 1975Northborough, Massachusetts, USA
201-500 employees
H1B Sponsorship
Vision Government Solutions, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2022 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
Gladstone CapitalGemini Investors
2025-05-05Secondary Market
2025-05-05Acquired
2015-01-09Debt Financing
Leadership Team
Jason Chin
Chief Technology Officer
Sara Santos
Chief Financial Officer
Recent News
Government Technology US
2025-07-29
Connecticut Post
2025-01-22
Company data provided by crunchbase