JPMorganChase · 2 hours ago
Vice President - Global Fund Services Operations Service Delivery
Boston, MA
Full-time
Onsite
Mid, Senior Level
7+ years expJPMorganChase is a leading financial institution offering innovative financial solutions worldwide. The Fund Service Vice President will oversee fund servicing operations, manage a diverse team, and implement strategic plans to ensure compliance and high service standards while fostering career growth and innovation.
Asset ManagementBankingFinancial Services
Responsibilities
Oversee the execution of fund servicing operations, ensuring compliance with regulatory requirements and maintaining high service standards
Utilize advanced listening and questioning skills to interpret customer needs, identify trends, and generate innovative solutions
Implement strategic plans and administer projects to achieve objectives, leveraging process automation and continuous improvement techniques
Mentor a diverse team, fostering an inclusive environment and promoting professional growth while ensuring quality service delivery
Establish and maintain productive relationships with stakeholders, using emotional intelligence and stakeholder management skills to drive beneficial outcomes
Serve as an escalation point of contact for daily client queries, ad-hoc requests, change deliveries and internal issues
Lead and coach a client-facing team; set goals, develop talent, and foster accountability and collaboration
Supervise incident and issue management, ensuring durable resolutions and proactive prevention measures
Oversee client change requests, including migrations and reporting model updates, partnering with internal teams for smooth execution
Contribute to strategy execution, including automation, standardization, and scalability initiatives across global service centers
Support commercial objectives by safeguarding client satisfaction and promoting expansion opportunities. Oversee the maintenance of accurate accounting and securities records for each fund administered, ensuring all controls are adhered to for each fund accounting process
Qualification
Required
Bachelor's degree (or equivalent experience)
Demonstrated expertise in fund servicing operations, with at least seven years of experience focusing on fund accounting and administration, evidenced by successful execution of related tasks and responsibilities
Proven people leadership: building teams, coaching, performance management, workforce planning
Strong stakeholder management, influence, and negotiation skills in a matrixed environment
Excellent written, verbal, and presentation skills with senior stakeholders
Demonstrated ability to interpret customer needs and generate innovative solutions in a fund servicing environment
Proven experience in strategic planning and administering projects, programs, or systems in a financial services setting
Advanced proficiency in listening and questioning, with a track record of using these skills to address complex issues in fund servicing
Preferred
Experience in stakeholder management and emotional intelligence
Ability to drive mutually beneficial outcomes in a cross-functional team environment
Strong conflict resolution and mentoring skills
Extensive experience in the financial services industry, particularly commercial or investment banking, with strong leadership and team management skills that inspire high performance
Continuous improvement mindset: identify opportunities for process enhancements and implement changes that elevate client experience, control, and efficiency
Cultural intelligence and tech/data literacy: engage effectively with diverse clients and global teams, using data and technology to design innovative, scalable solutions
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2855)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2025-12-19
2025-12-12
Company data provided by crunchbase