Apply on Employer Site

Lenox Advisors · 1 hour ago

Client Service Associate

New York, NY

Full-time

Onsite

Entry Level

$60K/yr - $75K/yr

1+ years exp

Lenox Advisors is a wealth management and insurance services firm that caters to high-net-worth individuals. The Client Service Associate supports the Relationship Manager by coordinating activities and providing superior client service, ensuring smooth new policy and client service processes.

BankingConsultingCrowdfundingFinancial ServicesInsurance

Culture & Values

Responsibilities

Assembles meeting preparation documents pertaining to the client/prospect prior to sales meetings, including but not limited to, illustrations, policy and product summaries, reports, presentations, and marketing packets

Performs all insurance underwriting duties, including preparation and completion of multi-life and individual disability, life, and long term care applications

Schedules medical insurance exams and orders all Attending Physician Statements based on insurance underwriting guidelines

Follows up with the client and Relationship Manager during the underwriting process, keeps notes on the process and conversations in MOSAIC

Partners with the New Business Team to manage all new business cases using MOSAIC as the system of record for status/notes/tasks and communicating with RM and client as necessary

Participates in Relationship Manager/New Business case management calls

Reviews insurance policies and prepares them for delivery; follows up on delivery requirements when needed

Ensures Relationship Manager has appropriate Licensing and Appointments and works with internal contracting and licensing contact to obtain and renew licenses

Partners with Advanced Sales to obtain and/or generate the appropriate illustrations/one-pagers

Processes all policy changes including reinstatement of lapsed cases, smoker rating changes, addition or removal of policy riders, and face amount reductions

Partners with Private Wealth Management Team to process individual asset management applications, service requests, and performance summaries

Coordinates tasks and responsibilities for all joint work

Processes all insurance policy service requests, including address, beneficiary/ownership changes, premium mode changes, and dividend option changes

Provides superior client service by identifying client’s wants and needs, acting on, and/or delegating items and following through to completion, keeping all parties informed throughout the process

Coordinates all collateral assignments, death or disability claims, and fund allocation changes with the assistance of the Relationship Manager

Interacts on a daily basis with insurance carriers and vendors to ensure proper and timely execution of client service requests

Takes a proactive lead on conserving the Relationship Manager’s existing block of business by notifying clients of overdue insurance premiums and coverage in danger of lapsing, tracking all attempts and progress, and keeping the Relationship Manager informed of problematic cases

Ability to follow through on a variety of requests and ability to create resolution on client and/or service related matters

Creates client correspondence as needed according to the Lenox Style Guide

Responsible for greeting clients, fielding phone calls, reviewing incoming mail, managing office supplies, ordering client gifts, and maintaining client files

Manages the Relationship Manager’s calendar, scheduling and confirming client meetings, registering visitors with security, and booking conference rooms

Ensures data accuracy by regularly and routinely updating information in MOSAIC and maintaining client files. This includes, but is not limited to, fact find information and notes, case management (individual and MultiLife), task management, and client and policy information

Participates in occasional training and development sessions as directed by department(s) and Regional Manager

Creates feeder lists as requested

Partners with the Relationship Manager when participating in Lenox marketing campaigns, including MOSAIC list updates as well as updating client email addresses

Qualification

Client Database ManagementMicrosoft OutlookCustomer ServiceMicrosoft ExcelMicrosoft WordMicrosoft PowerPointMultitaskingPlanningOrganizingCommunicationAttention to detailOrganizational skills