bioMérieux · 1 day ago
Field IT Specialist II
United States
Full-time
Onsite
Entry, Mid Level
$90K/yr - $111K/yr
2+ years expbioMérieux is a leading company in the field of diagnostic solutions, and they are seeking a Field IT Specialist II to implement and support middleware and instrument software solutions. The role involves coordinating technical teams, troubleshooting system issues, and ensuring seamless integration with Laboratory Information Management Systems (LIMS).
Biotechnology
Responsibilities
Coordinates internal and external technical teams to successfully deliver IT implementation projects and solutions for customers
Conducts the setup and installation of software and middleware at customer sites or data centers, ensuring systems are properly networked and fully functional
Integrates company solutions with customer Laboratory Information Management Systems (LIMS) by managing communication, consulting technical resources, and performing the scope of work
Troubleshoots and resolves system issues both remotely and onsite to maintain optimal performance
Responds promptly to all field IT service requests, ensuring timely and effective resolution within assigned projects or regions
Collaborates with customers to identify system-related challenges, research solutions, and implement corrective actions
Maintains strong customer relationships by proactively addressing issues to ensure satisfaction and reliability
Provides customers with information about available systems, options, and consumables, and coordinate with sales teams to support ordering
Obtains and maintains CRM certification to support service investigations and documentation
Supports revenue growth by promoting value-added projects, products, and services
Manages Field IT projects by meeting milestones, deadlines, and requirements while keeping stakeholders informed of progress or changes
Completes detailed service reports and checklists for every customer interaction to accurately capture system, customer, or test-related issues
Provides on-site and remote technical assistance to internal customers (Sales, Field Applications, Field Service, Technical Support Center) via correspondence, phone and in person as appropriate to diagnose difficult connectivity problems as required
Provides field training and orientation for new hires as required in all areas of troubleshooting and installation of solutions as needed
Perform all work in compliance with company quality procedures and standards
Performs other duties as assigned
Qualification
Required
Bachelor's Degree in computer networking, cybersecurity or related field required
2+ years of professional related experience as it relates to: LIMS interfacing, networking support, servers, software applications, hardware, middleware, computers, and operating systems
End-User support required; systems marketed by bioMerieux a plus
Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy
Technical learning aptitude to quickly understand and acquire new technical knowledge and skills
Effective and efficient problem analysis that leads to high-quality decisions
Analyze data and make decisions/recommendations, using data to guide decision-making and provide suggestions for improvement
Understand complex information and interpret it accurately, often requiring critical thinking and analysis to grasp the full picture
Planning objectives and strategies to achieve them within a set timeline
Organizing work and resources efficiently to ensure smooth operations
Troubleshooting issues to identify and resolve problems efficiently
Demonstrates assertiveness and confidence in the face of a challenge
Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives
Effective Presentation Skills - including the ability to present technical data
Written Communications - including the ability to communicate technical data in written form
Effective verbal communication skills
Maintain composure by having the skill of staying calm, focused, and professional in high-pressure or stressful situations
Ability to remain in stationary position, often standing, for prolonged periods
Ability to ascend/descend stairs, ladders, ramps, and the like
Ability to wear PPE correctly most of the day
Ability to adjust or move objects up to 50 pounds in all directions
Domestic Travel: 60%
International Travel: 5%
Preferred
Industrial Microbiology or related field preferred
Benefits
A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
Company-Provided Life and Accidental Death Insurance
Short and Long-Term Disability Insurance
Retirement Plan including a generous non-discretionary employer contribution and employer match.
Adoption Assistance
Wellness Programs
Employee Assistance Program
Commuter Benefits
Various voluntary benefit offerings
Discount programs
Parental leaves
Company
bioMérieux
A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics.
10001+ employees
H1B Sponsorship
bioMérieux has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Jana Inman
CFO Global R&D
Aaron Ford
Talent Acquisition Partner II
Recent News
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