Cadence, Inc. · 5 hours ago
Helpdesk Support Specialist I
Staunton, VA
Full-time
Onsite
Entry Level
1+ years expCadence, Inc. is seeking a Helpdesk Support Specialist I to provide technical assistance and support to end-users experiencing issues with technology resources. The primary goal of this role is to help users resolve their issues quickly and effectively utilize the organization’s technology.
Industrial ManufacturingManufacturingMedical DeviceSupply Chain Management
Responsibilities
Diagnose and troubleshoot technical problems reported by users, providing effective solutions or workarounds
Offer guidance and support to end-users, helping them understand and use software applications, hardware devices, and technology tools
Clearly communicate technical information to non-technical users in an understandable manner, both verbally and in writing
Record, track, and manage technical issues through a ticketing system to ensure timely resolution of all reported problems
Provide technical support remotely via phone, chat, or remote desktop tools for users in various locations
Create and update user guides, FAQs, and troubleshooting articles to help users independently resolve common issues. Maintain compliance with policy and standards
Conduct basic training sessions or user orientations to enhance understanding of technology systems and reduce recurring issues
Escalate complex or unresolved issues to higher-level IT support teams or specialists when necessary
Stay informed about emerging technologies, tools, and troubleshooting methods to provide effective and up-to-date support
Apply basic security principles and assist users with security-related concerns
Develop and maintain a knowledge base of common issues and resolutions
Learn and adapt quickly to new technologies, tools, and processes as the IT environment evolves
Prioritize and manage multiple support requests effectively to maintain service levels
Demonstrate patience, empathy, and professionalism, especially when assisting frustrated or stressed users
Basic understanding of scripting languages or automation tools to streamline repetitive tasks
Ability to install, move, setup software and set up computer equipment on the manufacturing floor, office setting and in other work areas as needed
Qualification
Required
1–2 years of hands-on experience in IT support, helpdesk, or technical assistance role
Associate's degree in Information Technology, Computer Science, or a related field
Strong problem-solving, communication, and customer service skills
Familiarity with ticketing systems and remote support tools
Basic knowledge of networking, operating systems (Windows), and common office software
Preferred
Scripting & Automation: Basic understanding of scripting languages or automation tools to streamline repetitive tasks
Experience with Comptia A+, Active directory and Office 365 from an administrative side is a plus
Company
Cadence, Inc.
Cadence is a contract manufacturer that fabricates razor-sharp custom-made cutting blades for medical device and diagnostics companies.
501-1000 employees
H1B Sponsorship
Cadence, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2018-04-18Acquired
Leadership Team
Rob Werge
President and CEO
Ken Cleveland
CFO
Company data provided by crunchbase