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Houston City College · 1 month ago

Financial Aid Assistant (Part-time)- Staff Pool

Houston, Texas, System Wide

Full-time, Part-time

Onsite

Entry Level

1+ years exp

Houston Community College is seeking a Financial Aid Assistant to facilitate customer service and provide educational assistance to the public, particularly economically disadvantaged individuals. The role includes managing sensitive records, assisting with financial aid applications, and providing clerical support within the department.

EducationHigher EducationTraining

Responsibilities

Serve as primary customer service representative to promote and ensure student access, success and to promote customer satisfaction

Perform document tracking to better serve students; collects, managers and maintain sensitive records (i.e., financial statements, college records, medical records, citizenship documents, divorce decrees, etc.)

Analyze and interpret federal, state and institutional regulations to assist students with the application for Federal, State and institutional funds

Communicate orally and in writing with students to ensure accuracy and completeness of application in order to meet appropriate timeless for registration and payment of fees.Transmit, electronically, student financial aid applications and needed updates (EDE). Assist with financial aid orientation. Provide guidance and assistance for students making application online

Answer telephone calls, greets visitors, respond to routine inquiries, take and relay messages

Use word processing software and student information to develop correspondence and retrieve information

Maintain inventory and orders office equipment and services within prescribed procedures and contractual agreements

Establish and maintain student and program files and records. Schedule student appointments. Generate award letters

Qualification

Financial aid knowledgeCustomer service skillsDocument managementInterpersonal skillsPC proficiency

Required

High school diploma or GED equivalent required

Proficiency in personal computer use is necessary

Must have excellent interpersonal skills

Preferred

Associate's degree preferred

Minimum of one (1) year experience working in a financial aid office preferred

Company

Houston City College

Glassdoor3.8

Houston City College is one of the largest institutions of higher education in the country with more than 70,000 students each semester, including more international students (nearly 8%) than any community college in the country.

Founded in 1971

Houston, Texas, USA

1001-5000 employees