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Hiab · 8 hours ago

Field Service Technician (Salt Lake City, UT)

Brighton, CO

Full-time

Onsite

Mid Level

$35.90/hr - $41.75/hr

3+ years exp

Hiab is a pioneering global leader in load-handling solutions, committed to delivering exceptional customer experiences. The Field Service Technician will perform service and maintenance on equipment, ensuring customer satisfaction and adherence to safety standards while working independently in various locations.

IndustrialMechanical Engineering

Responsibilities

Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment

Staying up to date with technical specifications of relevant equipment

Respond to Customer in a way instructed by the District Service Manager to maximize customer satisfaction

Follow Hiab Customer Satisfaction Guidelines

Protect self and others

Follow applicable safety rules, agreed working practices and environmental requirements

Alert District Service Manager if equipment safety is jeopardized due to any reason

Operate assigned service vehicle in compliance with Hiab driving policy and relevant state/federal regulations

Responsible for keeping assigned service vehicle maintained to manufacturer standards with support from fleet management company

Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities

Inspect, troubleshoot, report, plan and then conduct service or repair as instructed by District Service Manager

Submit regular reports in the format specified by District Service Manager

Keep adequate records and maintain documentation in line with agreed standards

Plan and manage time and resources for maximum benefit of Hiab and the customer

Make judgements about the most cost effective and efficient approach to providing service

Maintain documentation to ensure accurate invoicing to the customer

Manage and protect the security and traceability of spare parts

Recognize sales opportunities and communicate to District Service Manager

Provide feedback to District Service Manager to support continuous quality improvement

Participate in innovative thinking about ways to improve service efficiency

Coach/tutor junior colleagues and trainees as necessary

Conduct self at all times in a way that promotes a positive image of the Hiab brand and follow rules of the Quality System

And other duties, as assigned

Qualification

Mechanical engineeringHydraulicsElectricsElectronicsDiesel engines knowledgeDiagnostic skillsCustomer-orientedBasic computer skillsHands-on skillsProcess orientedWork independently

Required

Ability to obtain and maintain a 1-year DOT Medical Card is required for this position

Mobile, adaptable and able to work in variable physical site conditions without direct supervision

Qualification from higher vocational school (below Graduate/BSc level) in at least one of the following: mechanical engineering, hydraulics, electrics and electronics or equivalent due to experience

Working technical knowledge related to all HIAB product lines e.g. Mechanicals, Hydraulics, Electrics, Electronics as required

Working knowledge of diesel engines and hydraulic drive systems

Fluent in local language and working knowledge of English, spoken and written

Operators licenses for all equipment used in line with local requirements

Maintain records in compliance with terms and conditions of agreements

Know, understand and comply with Hiab USA, Inc. Operating and Technical Procedures and Workplace Instructions

Understand, monitor and comply with all Safety and Environmental requirements

Own tools required

Minimal High School diploma/GED required

Customer-oriented

Able to cope with stressful situations

Capable of operating independently

Appropriate diagnostic and troubleshooting skills

Acts responsibly in the light of prevailing circumstances

Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations

Able to safely operate equipment for the purpose of conducting tests and repair

Basic computer skills

Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position

High sense of urgency

Service and customer focused

Passionate about driving performance improvements

Process oriented