Product Operations Analyst jobs in United States
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Rebtel · 2 months ago

Product Operations Analyst

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

MAJORITY is a groundbreaking digital financial service app designed for migrants. As a Product Operations Analyst, you will optimize banking processes, integrate AI across operations, and collaborate with various teams to enhance customer experience and operational efficiency.

AppsFinTechMobileTelecommunicationsVoIP

Responsibilities

Monitor operational performance of our products and features, working with our Product team to make improvements
Implement AI and automation tools to build for scale and empower our Escalations team to resolve better/faster
Work closely with our CS team to improve volumes, resolution quality, and efficiency
Team up with our Risk, Compliance, Product and Engineering teams to investigate customer behavior, proactively detect patterns, understand our customers' needs and keep our customers happy
Lead communications with our operational partners and providers
Assist with additional initiatives to reduce operational downtime, improve stability and implement automations

Qualification

Fintech operations experienceAI implementationData analysisProcess improvementBilingual SpanishBilingual EnglishCustomer relationship managementCoding (Python)Software interfacesCommunication skillsTeam collaboration

Required

You are bilingual in Spanish and English
You have fantastic communication skills and love to work in teams
You are extremely proactive and are not afraid to take ownership and make decisions
You have a passion for process and continuous improvement, especially in user-experience and customer-facing roles
You already use AI in your day-to-day, and are eager to implement different AI tools into our operations
You thrive in a dynamic, self-starter, and high-pace startup environment
You love working with customers, understanding their needs, and improving products to better serve them

Preferred

You have 2+ years of experience within fintech operations, data analysis, relationship management, process development or automation
You have a bachelor's degree in analytics, science, engineering, business, digital design or relevant field
You have experience working with cross-border markets and B2C products
You have some experience with coding (Python). You won't be coding much in this role, but you will be handling multiple software interfaces (n8n, Looker, Intercom, Jira) and having at least some programming experience will help you succeed

Company

Rebtel

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Rebtel is a tech company building services to
dateFounded in 2006
location
Stockholm, Stockholms Lan, SWE
people-size51-200 employees
web-link
http://www.rebtel.com

Funding

Current Stage
Growth Stage
Total Funding
$28M
2018-06-21Series B· $8M
2006-09-01Series A· $20M
Company data provided by crunchbase