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Newrez LLC · 4 hours ago

Specialized Mortgage Consultant

Troy, MI

Full-time

Onsite

Mid Level

3+ years exp

Newrez LLC is dedicated to providing superior service to residential mortgage borrowers and business partners. The Specialized Mortgage Consultant will guide clients through specialized mortgage processes, focusing on Assumptions or Friends and Family/Employee Loans, while fostering long-term relationships and ensuring compliance with regulatory standards.

FinanceFinancial Services

Responsibilities

Provides superior customer service by responding to company-provided leads in a timely manner from internet, direct mail campaigns, radio ads, referrals, or other special marketing campaigns, with a focus on Assumptions or Friends and Family/Employee Loans

Originates specialized mortgage loans, including Assumptions (e.g., transferring existing mortgage terms to new borrowers) and Friends and Family/Employee Loans (e.g., customized loans for employees or their referrals)

Takes loan applications by phone and prepares effective loan proposals tailored to the unique requirements of specialty lending programs

Engages with consumers, determines their needs, and offers appropriate specialty or non-specialty loan products

Meets individual monthly sales goals, closing a minimum of 10 loans per month or 30 loans per quarter, including both specialty and non-specialty loans

Obtains all necessary information to close the loan in a timely manner, including but not limited to credit reports, income verification, appraisals, lien searches, and documentation specific to Assumptions or Friends and Family/Employee Loans

Conducts thorough financial assessments, analyzing credit reports, debt-to-income ratios, and other financial data to structure loan solutions that meet client needs and lender guidelines for specialty programs

Manages a loan pipeline from application to closing, collaborating with underwriting, processing, and other teams to ensure timely and accurate loan approvals, with attention to the unique processes of specialty loans

Develops and maintains relationships with clients, real estate agents, builders, and internal stakeholders (e.g., employees or their referrals) to generate referrals and repeat business

Stays informed of developing trends in the mortgage industry, with a focus on Assumptions and employee-related lending programs

Ensures adherence to federal and state lending regulations, including the Truth in Lending Act (TILA), Real Estate Settlement Procedures Act (RESPA), and Fair Lending standards, maintaining accurate and compliant documentation for specialty loans

Utilizes loan origination system (H2O), CRM platform (Salesforce), and communication tools (Microsoft Outlook, Teams) to streamline processes, enhance efficiency, and improve client experiences

Provides superior customer service

Maintains compliance with company Code of Conduct

Contributes to team initiatives to improve sales strategies, processes, or client experiences, sharing expertise in specialty lending to drive organizational success

Returns all voicemails within 24 hours, maintaining high levels of communication and urgency in all client and team interactions

Performs related duties as assigned by management

Qualification

Mortgage Loan OriginationSpecialty Lending ProgramsSales Goals AchievementActive MLO LicenseFederal Lending RegulationsLoan Origination System (H2O)CRM Platform (Salesforce)Analytical SkillsCommunication SkillsDetail-orientedNegotiation Skills

Required

Associates Degree or Bachelor's Degree preferred

3 years of mortgage origination experience or 18 months as an originator at Newrez with performance in the top 25% of funded units over the last 6 months (reviewed biannually in January and July)

Active Mortgage Loan Originator (MLO) license required; Newrez may sponsor licensing for qualified internal candidates

Proven track record of meeting or exceeding sales goals, with experience in consultative selling and closing complex loan transactions, achieving a minimum of 10 closed loans per month or 30 per quarter

Must maintain mortgage licenses by completing mandatory annual continuing education

Demonstrated ability to connect quickly with people in an outgoing, friendly manner

Advanced communication and negotiation skills to handle complex client scenarios, overcome objections, and close sales effectively, particularly for specialty loans

Ability to maintain high levels of communication and urgency, including returning all voicemails within 24 hours

Must possess the ability to work efficiently and accurately

Must have a solid understanding of appraisals, title reports, product guidelines, and the unique requirements of Assumptions and Friends and Family/Employee Loans

In-depth knowledge of federal and state lending regulations, including TILA, RESPA, and Fair Lending, to ensure compliance

Proven success in a fast-paced environment

Must be detail-oriented and demonstrate careful decision-making skills

Strong analytical skills to evaluate financial data, assess creditworthiness, and structure loan solutions tailored to client needs for specialty programs

Needs to work independently with minimal supervision

Proficiency with loan origination system (H2O), CRM platform (Salesforce), and communication tools (Microsoft Outlook, Teams), with the ability to adapt to new digital tools

Must pass a background check for state licensing

Preferred

Experience with specialty lending programs (e.g., Assumptions, Friends and Family/Employee Loans) preferred but not required

Benefits

Medical, dental, and vision insurance

Health Savings Account with employer contribution

401(k) Retirement plan with employer match

Paid Maternity Leave/Parental Bonding Leave

Pet insurance

Adoption Assistance

Tuition reimbursement

Employee Loan Program

The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice

Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions