AmTrav by Perk · 1 month ago
Travel Fulfillment Support Advisor
Chicago, Illinois, United States
Full-time
Onsite
Entry Level
$22/hr - $24/hr
1+ years expAmTrav is a business travel management company dedicated to making travel easy and seamless. The Travel Fulfillment Support Advisor will be responsible for fulfilling travel requests and providing exceptional customer service while managing various tasks and priorities.
LeisureTourismTravel
Responsibilities
Learn how to fulfill air, car, and hotel requests through AmTrav’s proprietary booking system, ATOM
Communicate with vendors via phone and email to fulfill client requests
Follow up on problem bookings
Follow procedures, guidelines, and policies
Document and update important customer information for future reference
Have a good understanding of the entire airline/hotel/car industry in order to complete requests from customers
Establish and maintain positive working relationships with agents, peers, management, corporate, network, coworkers, and partners
Work on special projects
Provide creative ideas to improve performance and morale
Qualification
Required
Current experience in a contact center environment (customer service and / or sales) for a minimum of 1 year
Strong communication skills (both oral and written) and can actively listen
Comfortable in a coaching environment that stresses skill development (empathy and performance)
Ability to sit and work at a computer for longer periods of time
PC proficiency with various Windows applications
Understands the continual changing nature of a contact center
The ability to work well with minimal supervision in a high-volume environment
Ability to work well independently and as part of a team
Maintain a positive, empathetic and professional attitude towards customers and coworkers at all times
Outstanding interpersonal, multi-tasking, and analytical skills
Excellent verbal communication and listening skills
Successful experience in achieving specific performance goals and objectives
Have an excellent work record and are eligible for rehire with previous employers
Benefits
Weekend bonuses are available after 6 months
Ample opportunities for salary growth within our multi-tier support team
Company
AmTrav by Perk
AmTrav makes #businesstravel more productive.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2024-06-18Acquired
Leadership Team
Jeff Klee
CEO
Craig Fichtelberg
President & COO, Co-Founder
Recent News
2025-11-04
2025-09-12
Company data provided by crunchbase