Mohawk Global ยท 1 month ago
Senior Manager, Customs Brokerage
Middleburg Heights, OH
Full-time
Hybrid
Senior Level, Lead/Staff, Director/Executive
$80K/yr - $110K/yr
7+ years expMohawk Global is a logistics and trade specialist company dedicated to fulfilling supply chain needs with a strong emphasis on customs brokerage. The Senior Manager, Customs Brokerage, oversees multiple teams, ensuring effective operation of customs brokerage services, leading managers, and collaborating with leadership to meet strategic goals.
Logistics
Responsibilities
Lead and mentor Managers and Supervisors, ensuring they effectively manage their teams and meet operational goals
Conduct regular meetings with direct reports, including weekly team meetings and one-on-one sessions
Handle escalations, resolve personnel issues, and ensure alignment across all teams within the brokerage center
Interact regularly with General Managers and Operations Managers for supported branches to align operations with branch objectives
Partner with Sales and senior leadership to achieve strategic goals and support business development initiatives
Manage brokerage operations to meet budget goals, control expenses, and drive revenue generation
Evaluate staffing needs for the brokerage center and develop resource plans to meet current and future demands
Monitor and ensure compliance with established KPIs, accuracy standards, and timeliness in billing and collections
Develop teams by fostering a culture of growth, continuous improvement, and accountability
Identify high-potential employees and create succession plans to ensure organizational sustainability
Support training and development initiatives across all levels of the brokerage center
Evaluate team performance, provide actionable feedback, and implement strategies to address operational challenges
Ensure client satisfaction by maintaining high standards of service and resolving escalated issues promptly
Collaborate with Compliance, Finance, and other internal departments to drive process improvements and maintain operational integrity
Qualification
Required
Minimum 7-10 years of experience in customs brokerage, with at least 3-5 years in a senior leadership role
Comprehensive knowledge of U.S. Customs regulations, entry processes, and compliance requirements
Proven ability to manage large teams, control expenses, and meet financial and operational goals
Strong strategic thinking, problem-solving, and decision-making skills
Exceptional communication and interpersonal skills, with the ability to engage effectively at all levels of the organization
Proficiency in Microsoft Office Suite and experience with customs brokerage software
Preferred
Bachelor's degree in Business, Logistics, or a related field
U.S. Customs Brokerage License or willingness to obtain
Company
Mohawk Global
Mohawk Global is a team of supply chain and trade specialists dedicated to fulfilling your supply chain needs with a strong emphasis on customs brokerage, domestic and international transportation, trade compliance, education, and consulting.
201-500 employees
H1B Sponsorship
Mohawk Global has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2022 (1)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Gar Grannell
Chairman and Chief Executive Officer
Company data provided by crunchbase