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LMI · 1 month ago

Technical Business Analyst (Retail Systems & Experience Support)

US-DC-Washington, DC

Full-time

Onsite

Mid, Senior Level

3+ years exp

LMI is a digital solutions provider focused on enhancing government impact through innovation. The Technical Business Analyst will support the modernization of retail systems, working closely with stakeholders to document workflows, evaluate technologies, and develop a roadmap for improved operational consistency.

AnalyticsConsultingInformation TechnologyLogisticsManagement ConsultingProfessional Services

Comp. & Benefits

No H1B

U.S. Citizen Only

Responsibilities

Document system workflows, equipment interactions, integration points, and technical dependencies across retail environments

Support evaluation of retail technologies including Retail Systems Software (RSS), Point of Sale (POS) terminals, Self-Service Kiosks (SSK), Mobile Point Of Sale (mPOS) devices, ID verification hardware, Smart/Self-Service Lockers, and Mobile Delivery Devices

Assist in reviewing equipment performance, lifecycle stages, reliability issues, and operational constraints

Translate observations and SME direction into technical requirements, functional specifications, user stories, and traceability documentation

Support development of the technical modernization roadmap, including sequencing, deployment considerations, and site readiness criteria

Apply analytical thinking to synthesize complex information into clear and actionable work products

Support Technology Partner Integration Framework development, service desk optimization analysis, and testing environment assessments

Partner closely with the Retail Technology Modernization SME to ensure technical findings are complete, accurate, and actionable

Collaborate with customer experience (CX) team to align technical requirements with workflow insights and future-state service models

Review journey maps and blueprints to identify technical enablers, constraints, and integration needs

Participate in workshops and field visits to gather technical details from system users and frontline staff

Produce clear, structured documentation including system diagrams, process maps, requirement sets, and reference materials for technical and non-technical audiences

Maintain technical logs, inventory records, workflow charts, and issue trackers related to equipment and system interactions

Support preparation of technical briefings, leadership presentations, and modernization planning materials

Qualification

Technical Business AnalysisRetail Systems SupportLogistics TechnologyDocumenting WorkflowsCollaboration ToolsCustomer Experience AwarenessTechnical Requirements TranslationAnalytical ThinkingField Visits ParticipationCommunication SkillsTechnical Documentation