Apply on Employer Site

Sigma Software Vertex · 2 months ago

Fleet Support Engineer

Austin, Texas, United States

Full-time

Onsite

Mid Level

Sigma Software Vertex is focused on enhancing operational uptime for their fleet. The Fleet Support Engineer will be responsible for real-time support, troubleshooting, and collaborating with cross-functional teams to ensure vehicle performance and reliability.

Responsibilities

Serve as the primary point of contact for real-time escalations for sensor-related fleet issues

Conduct in-depth root cause analysis through comprehensive log review to identify and resolve fleet issues

Develop, update, and maintain a comprehensive troubleshooting guide for technicians, incorporating newly diagnosed faults and their resolutions

Perform hardware bring-up and validation procedures for new sensor components (LiDAR, radar, cameras, etc.)

Design and implement diagnostic procedures to streamline future troubleshooting processes, with a focus on sensor calibration and data integrity

Historical review of vehicle/fleet data, including sensor data, identifying trends and issues

Collaborate with engineering design teams to enhance tooling and improve issue detection capabilities

Develop and implement effective countermeasures across the fleet to prevent recurring issues

Define and capture essential data points to validate issue resolution and measure the effectiveness of implemented solutions

Engage in cross-functional collaboration to drive continuous improvement in vehicle performance and reliability

Availability for overtime as needed, with advanced notice provided

Willingness to travel occasionally within the U.S. to support various operational locations

Qualification

Sensor calibrationRoot cause analysisTroubleshooting guide developmentHardware validationData analysisCross-functional collaborationDocumentation skills