JPMorganChase · 9 hours ago
U.S. Private Bank - Client Service Manager - Vice President
Newark, DE
Full-time
Onsite
Mid, Senior Level
5+ years expJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to a wide range of clients. As a Client Service Manager in the U.S. Private Bank, you will lead a team focused on delivering high-quality client service and managing day-to-day operations, training, and development of staff.
Asset ManagementBankingFinancial Services
Responsibilities
Collaborate with the senior leadership team and market managers to execute the Client Service strategy for the Single Coverage segment in your region(s), ensuring that the client experience is high quality, high touch and increasingly focused on building scale and efficiency for the business
Coordinate support for the business and service growth agenda, ensuring that Service Managers and Client Service Associates are actively engaged with their markets and actively focused on proactive client engagement opportunities (including digital, fraud, and Bank With Us)
Oversee the strategy and approach to managing daily work volumes and transactions, focusing on accuracy, timeliness and compliance with regulatory requirements and internal controls; transaction approval at specific escalation thresholds
Manage talent and recruiting strategy for Service team members
Drive continuous improvement by identifying process, procedure and technology gaps and opportunities. Additionally, oversee project portfolio for projects impacting region where Service is a sponsor or stakeholder
Ensure that robust metrics and reporting are available to measure service quality and the strength of our control environment; hold all members of the practice accountable for reaching established measurement objectives
Enforce a disciplined approach to performance management, holding managers accountable for delivering regular, ongoing performance feedback and for addressing staff training and development needs
Qualification
Required
5+ years-experience in managing a service function or equivalent financial services experience at a senior leadership level
Strong leadership and management skills; ability to lead significant change efforts and articulate strategy
Solid comprehension of Private Bank's range of products and services as each applies to specific market and region business segments
Must understand the strategic impact of the regulations, policies and procedures related to these products and services, and how to integrate changes into existing infrastructure
Disciplined approach to managing metrics and reporting
Strong comprehension of how data and information flow through the firm's systems and an in-depth understanding of operation roles and inter-dependencies
Strong project management skills; must be able to engage all participants and meet deadlines and deliverables
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2855)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2025-12-19
2025-12-12
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