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Daktronics · 8 hours ago

Audio Video Field Service Engineer

San Antonio, TX

Full-time

Hybrid

Mid Level

Daktronics is a company that designs, engineers, manufactures, and supports digital LED display technology and audio systems. The Audio Video Field Service Engineer will provide on-site and remote technical support, service, and installation of Daktronics equipment, ensuring customer satisfaction and operational efficiency.

ElectronicsIndustrialManufacturing

No H1B

Hiring Manager

Scott Rose

Responsibilities

Providing service, installation, or support during an event at a customer site

Providing on-site technical and maintenance services for Control Systems and Display Systems

Leveraging your knowledge by training our Service Partners

Regularly participating in technical training on new and different products and systems to advance your technical knowledge to support Daktronics Customers

Actively creating and updating knowledge base articles for internal/external use

Perform other duties as assigned or needed to support the efforts of Daktronics

Providing technical over-the-phone support to internal and external customers

Responding to customers’ request for technical support primarily through incoming and proactive outbound calls

Providing software application installation/configuration support along with 'how-to' assistance

Troubleshooting and solving basic to sophisticated hardware and software technical issues

Qualification

Electronics Engineering TechnologyComputer Engineering TechnologyA/V BroadcastTechnical SupportTroubleshootingCan-do AttitudeDiscretionJudgmentPhysical FitnessFluent in EnglishEffective CommunicationTeam Collaboration

Required

Minimum of an associate degree plus relevant experience

Must be able to communicate effectively in a variety of settings

Positively and professionally able to work in stressful situations

Show personal commitment to continuously improve

Display a can-do attitude in good and bad times

Effectively exercise discretion and independent judgment

Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs

Work effectively as a team member assisting when and where needed

Comfortable working from a home office location

Must be able to get a passport

Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site

Ability to lift, carry, and move up to 45 pounds

Ability to work in a variety of environments, including cold/hot weather, small spaces

Must be able to work nights and weekends based on pre-determined business need

Ability to travel by air and ground

Valid driver's license

Must be able to meet and maintain Daktronics Qualified Driver status

Motor vehicle records will be checked

Fluent in English, written and verbal

Applicants must be 18 years of age or older

Daktronics does not sponsor, renew, or extend immigration visas for this position

Preferred

Bachelor's degree preferred

Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar programs

Will consider non-technical bachelor's degree if applicant also has previous experience demonstrating technical learning ability

Benefits

Exciting Venues – Your work makes game day memorable! Some of our customers include Northside ISD, Frost Bank Center and Texas State University.

Technological Innovation – Leveraging strengths in product innovation, manufacturing, and service. No two days are alike; you will experience variety and depth in your work.

Growth Mindset – Daktronics embraces challenges, uses feedback to learn from our mistakes, and focuses on future success.

Respect – We respect each other and those we work with while welcoming different viewpoints and suggestions. We work as a team towards mutual prosperity.